Customer Care Multiskilled Agents

2 weeks ago


Soutrivier, South Africa Thanda Human Capital Full time

**Purpose of Role**

To deliver personalized solutions that inspire a passion for travel, with the goal to make lasting impressions on a hospitality customer base at every interaction.

First point of contact to customers in the US and Canada, taking inbound calls and engaging directly with guests as a specialist in sales and reservations.

**Client Defined Services are**:
(i) Conversations to understand customer needs; then

(ii) Asking questions to ascertain the root cause of the issue, and

(iii) Effectively using tools to respond to customer inquiries, including reservations requests, provide account/ promotional information, handle service/stay related concerns or complaints, etc.

**Knowledge & Education & **Experience**
- Matric/NQF Level 4
- Computer Literacy
- Typing Speed 25wpm
- Ability to navigate the internet
- Working knowledge of Microsoft Excel, Word and Outlook
- Multi-Tasking ability
- Able and willing to work in a rotational night shifted environment
- 24/7/365

**Salary**: R6,300.00 - R6,800.00 per month

Ability to commute/relocate:

- Salt River, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service (hospitality, retail, banking): 2 years (preferred)



  • Soutrivier, South Africa Thanda Human Capital Full time

    **Purpose of Role** To deliver personalized solutions that inspire a passion for travel, with the goal to make lasting impressions on a hospitality customer base at every interaction. First point of contact to customers in the US and Canada, taking inbound calls and engaging directly with guests as a specialist in sales and reservations. **Client Defined...


  • Soutrivier, South Africa MyCalling Full time

    Position Overview: **Responsibilities**: - Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. - To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. - Respond to...


  • Soutrivier, South Africa MyCalling Full time

    Call Centre Agent (Hospitality) Are you looking for a Call Centre role? Are you available immediately? We are expanding our operations and are looking for Call Centre agents who can join our International Contact Centre based in Cape Town. KEY RESPONSIBILITIES: - Average of 60-70 calls a day per agent - Provide support for general hotel reservations,...


  • Soutrivier, South Africa Rescume Recruitment Full time

    We have an amazing opportunity for Call Centre Agents to assist customers from a Canadian Supermarket Chain Store. The purpose of the role is to assist customers with points enquiries and the Loyalty program as a whole. Minimum Requirements: - Must have Matric - Must be credit and criminal clear - Must be willing and able to work shifts - Minimum 12...


  • Soutrivier, South Africa Thanda Human Capital Full time

    **Job description** My client in the BPO space is seeking to employ experienced International Call Centre Agents: **The Minimum Requirements is as follows**: - Minimum 6 months uninterrupted international call centre experience - Brilliant command of the English language (I am looking for those agents that when I speak to you, I am unable to tell is if are...


  • Soutrivier, South Africa MyCalling Full time

    Position Overview: **Responsibilities**: - Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. - To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. - Respond to...


  • Soutrivier, South Africa MyCalling Full time

    Looking for a job to challenge your excellent customer service skills? Look no further..... We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the...


  • Soutrivier, South Africa Thanda Human Capital Full time

    We are seeking to employ experienced Sales / Retentions Agents for our American Night call centre based in Salt River **Requirements**: - Brilliant command of the English language as you will be dealing with an American clientele - Matric or NQF Level 4 Certification completed - No criminal record - South African citizens - Ability to work rotational...


  • Soutrivier, South Africa Thanda Human Capital Full time

    **PLEASE ENSURE YOU READ AND UNDERSTAND THE REQUIREMENTS NEEDED FOR THIS ROLE** **My client in the BPO space is seeking to employ Sales Agents with a proven track record for the Hotel Industry in Cape Town.** **Job Description**: First point of contact to customers in the US and Canada, taking inbound calls and engaging directly with guests as a specialist...


  • Soutrivier, South Africa Thanda Human Capital Full time

    My client in the BPO space is seeking to employ experienced International Call Centre Agents to assist the American Clientele with Retentions and Inbound Calls. **Requirements which is not negotiable**: - Completed and Passed Matric or a NQF Level 4 - Minimum 1 year call centre experience (preferably international call centre experience) - 1 year sales and...


  • Soutrivier, South Africa Thanda Human Capital Full time

    **The Minimum Requirements is as follows**: - Minimum 6 months uninterrupted international call centre experience (MUST HAVE MIN 6 MONTHS UNITERRUPTED INTERNATIONAL CALL CENTRE EXPERIENCE)....THIS IS NOT NEGOTIABLE - Brilliant command of the English language (I am looking for those agents that when I speak to you, I am unable to tell is if are from South...


  • Soutrivier, South Africa Merchants SA Full time

    Are you looking for a call centre role? We are expanding and are looking for call centre agents who can join our international contact centre based in Salt River. Please note that the minimum requirement is: - Matric or equivalent - Excellent customer service skills - Excellent communication skills - Fluent in french (advantageous) - 6 months + Call Centre...


  • Soutrivier, South Africa Business Processing Outsourcing Full time

    12 months helpdesk experience (call centre) Resetting password, troubleshooting, logging tickets and providing excellent customer service to internal clients Valid matric Ability to work shifted hours A+ or N+ qualification it is advantageous **Job Types**: Full-time, Part-time, Permanent Part-time hours: 40 per week **Salary**: R6,500.00 per...


  • Soutrivier, South Africa Business Processing Outsourcing Full time

    Join them if you have the following: - 6 months call centre or customer service experience - Speak, read and write fluent Malay and English - Computer Literate - Valid matric - Criminal clear **Job Types**: Temporary, Temp to perm Ability to commute/relocate: - Salt River, Western Cape: Reliably commute or planning to relocate before starting work...


  • Soutrivier, South Africa Call-Lab Full time

    We're looking for energetic and motivated people to work in our dynamic Call Centre in Cape Town. Our Inbound department requires agents with a real passion and commitment to a high level of customer service, to work in our SRS and Vending team. **About Us**: At Call-Lab, you'll find a dynamic business environment where our staff is constantly challenged to...

  • Driver

    4 weeks ago


    Soutrivier, South Africa Odire Occupational Health Pty Ltd Full time

    Job Description : Driver - Day-to-day inspection of the vehicle and to report any faults - Loading and off-loading of various stock - Ensure the safety of other road users - Strictly ensure adherence to National Road Traffic Act - Abide by the regulations as set out in Occupational Health and Safety Act, company policies and the regulations of the road -...