Admin Engineering Controller

NO PHONE CALLS NOR WALK-INS WILL BE ACCEPTED
- Be proactive and innovative by Nature
- Administration, Logistics and Service orientation
- Clever with numbers, meticulous with worksheets and technologically orientated
- Curious and investigative by nature
- Supremely organized (Time Management etc.) and enjoy following systems consistently.
- Able to plan and organize self, others and stock supremely well
- Deadline driven - tight daily, weekly and monthly deadlines
- Fully computer literate - Word, Excel (Advanced) & Outlook
- Highly numerate, with above the norm levels of accuracy and passionate about detail
- Supremely Impressive Business Telephonic, Written and Oral Communication skills

Minimum Requirements:

- Proficient with 7 years’ experience in executing Pastel Invoices, Proformas, Credit Notes, Quotes within an Engineering/Retail Environment. This includes checking stock about to be invoiced, preparing export invoices and packing slips
- Competent with at least 6 years’ experience on Pastel Evolution: Sales Orders & Inventory Modules.
- Knowledge and competency in customer service processes so as to ensure repeat sales
- Knowledge of export/cross border documentation and payment processes
- Exposure to both Customer Service, Administration and Invoicing Functions essential

Duties include but are not limited to
- **Customer Service**:

- Attends to Walk In customers and executes Transactions expeditiously on Pastel.
- Completing proformas and commercial invoices for Exports/Retail and other services.
- Providing statements/PODs/Packing Sheets to customers
- Sending customers sales order confirmation and alerting customers when goods ready for collection,
- Checking delivery addresses with customers, Providing customers with waybill numbers and pictures of stock despatched if needed.
- Ensuring all relevant Export documentation is completed timeously in accordance with legislative & Company requirements, together with the procurement & distribution functions
- Loading Sales Orders on to Pastel, after verifying accuracy against Sales Quotes asap.
- Invoicing customer orders proactively and timeously, with a zero-error rate and so as to minimise the turnaround time for customer deliveries/collections. Following up with outstanding collections.
- Check Picking slips and working closely with the Stock/Despatch team to ensure a quick turnaround time and optimal stock management.
- Reconciling sales orders: Invoiced goods vs back orders and following up when goods will be ready.
- Participating in stock take and assisting with inventory reconciliations to identify shrinkage errors, including using Pastel to track stock variances.
- **Administration**:

- Providing assistance to customers & colleagues & resolving queries timeously & in a manner which fosters relationships & promotes the company’s image
- **Sending Sales Orders report to Sales team daily by 8h00am and weekly to the Despatch, Procurement and Management, with the intent of supporting proactive invoicing and preparation of packing slips for export order.**:

- Ensuring all documentation are reconciled with the accounts processes and filing is completed so there is order and good housekeeping in this function.
- Engaging with others ethically and with integrity and abiding by Health and Safety Regulations
- Answers all telephonic enquiries so as to promote a customer centric image.

**Job Types**: Full-time, Permanent

**Education**:

- High School (matric) (preferred)

**Experience**:

- executing Pastel Invoices, Proformas, Credit Notes, Quotes: 7 years (preferred)
- Pastel Evolution: Sales Orders & Inventory Modules: 3 years (preferred)
- in a similar position: 5 years (preferred)