I&t Desktop Support Technician

2 weeks ago

Witbank, South Africa Fraser Alexander (Pty) Ltd. Full time

RESPONSIBILITIES

Incident and Problem Identification
- Receive calls from helpdesk and users
- After hours telephonic support
- Evaluate service management system and screen and assign incidents for priority
- Ensure system report back to user

Hardware and Software Desktop Support and Repairs
- Schedule time to repair
- Remote support and repair where possible
- To set up and manage user accounts and permissions to consent access to a network
- Upholding and testing security, blocking unapproved access
- Chalk out maintenance plan for the prevention of unexpected failures
- Setting up the Organisation’s computer system to meet specific business goals
- Monitoring day-to-day computer performance
- Update and maintain the computer inventory and equipment
- Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections
- Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors
- Coordinate with vendors to resolve technical problems with desktop computing equipment and software
- Assess functional needs to regulate system purchase specifications
- Resolve hardware and network connectivity issues
- Setting up APN & VPN access for all remote users
- Assist in technical upgrading and maintaining of entire desktop systems
- Train and guide staff on hardware and software usage
- Update service management system with feedback
- Follow “set-up” check list process with machines

Knowledge of Current Technology
- Research newest trends and standards
- Draft motivation for changes
- Refer for possible projects

Documentations
- Identify & document processes and procedures
- Obtain relevant manuals
- Compile references to users’ manuals
- Compile relevant user How-To documents

Customer Satisfaction
- Obtain customer feedback from Service Management System
- Correct any reports/improvement areas

QUALIFICATIONS
- Grade 12
- A+, N+, MCP Certification

EXPERIENCE
- Minimum of 5 years experience in I&T Desktop Support

SKILLS, QUALITIES AND ABILITIES REQUIRED
- Advanced understanding of Action Orientation
- Conflict Resolution
- Organising Skills
- Decision making
- Problem solving
- Understand ethics and integrity
- Understand Commercial Awareness

Closing date: 27/02/2024

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