Operations Manager, Silverton

19 hours ago

Pretoria, South Africa DSV Full time

**DSV - Global transport and logistics**

Location: Silverton, Pretoria
Job Posting Title: Manager, Operations
Time Type: Full time

**Main Purpose of the Role**

This position aims to ensure contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiative. Managing a team of 200-250 employees.

The role needs to ensure operations are managed in accordance with the DSV standards, policies and procedures. ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various areas of the operation.

Support and actively participate in development services and solutions to complement DSV's offering to the Automotive industry.

**Job-related Requirements**
- Proven track record in product logistics environment.
- Minimum of 3-5 years' experience in Leading a team on an assembly line in an Automotive environment.
- Sound Knowledge of IR principles and ensuring adherence.

**Operational Requirements**:

- Operations: Extensive knowledge and hands on skill related to inbound & Outbound logistics, Warehouse Processes, Part supply through Autocall, Sequencing, Milkrun & Kitting. Abilities to investigate and close out inventory stock variances, caused through incorrect system transactions, Bill of Material, etc.
- Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures.
- Management; Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably.
- Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations.
- Compliance: Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA's and Risk.
- HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes advanced knowledge of Industrial Relations and Processes.

**Tertiary Qualification(s)**
- Matric essential
- Tertiary education would be an advantage, but not a requirement.

**Computer and System Skills required**:

- WMS skills & knowledge
- SAP
- Syspro
- CargoWrite
- CMMS

**Added Advantages**
- Good team player
- Must be able to build and lead a team
- Must be able to work in a diverse environment
- CargoWRITE WMS Key User Training
- DSV Job Clocking
- DSV SIGMA, OTP & SPQRCE Experience and Success

**Duties & Responsibilities**

**_Client Operations:_**
- Accountability and Leadership on all aspects of the Silverton operations in Gauteng.
- Meeting of all customer SLA's.
- Compliance of sites to DSV standards:

- SHERQ - achieve minimum requirements
- Implement and maintain Quality Management System at all sites
- Assist in unlocking synergies within operations to improve competitiveness of solution
- Assist in driving synergies with other DSV business units, where possible, to improve operational performance

**Client Relationships**:

- Ensuring client's needs and expectations are consistently met within scope of the SLA.

**Commercial/ Financial**:

- Claims investigation in order to understand claim details per incident to report internally

**Operational Performance**:

- Actively managing daily operational performance to consistently achieve performance metric targets
- Delivering on client and internal continuous improvement requirements and driving Lean culture
- Internal stakeholder communication management ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirement
- Customer dissatisfaction process analyses failures with regards to deliveries, client complaints, damage etc to determine root cause and corrective actions

**People Management**:

- Firm and consistent approach to ongoing performance measurement and management of team
- Firm and consistent management of team in line with DSV Values, Policies and Procedures, NBCRFLI Main Agreement, BCEA and LRA
- Ensure effective resourcing in all departments to deliver the expected services
- Resolution of all IR issues in conjunction with HRM timeously
- Coaching and mentoring of team to achieve client objectives
- IDP and succession plans in place for all critical roles
- Drive training interventions to close skills gaps in operations

**Client Expectations**:

- Assist in achieving and explaining monthly KPI dashboard results and reporting, root cause analysis and corrective action implementation and tracking

**Launch Activities**:

- Ensure operational readiness to support programs launch phases and production ramp up

**Other Duties**:

- Any other functions which the Branch or General Manager may require in terms of your area or scope of responsibilities

**Supervisory Responsibi

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