Data Analyst

2 weeks ago

Johannesburg, South Africa iOCO Full time

JOBNUMBER

**iOCO03101**
- CONTRACT TYPE

**Permanent**
- CONTRACT TYPE:
**Remote**

**The Role**:
We are currently seeking a skilled **Data Analyst** to join our team. In this role, you'll play a crucial part in analyzing data to provide valuable insights that drive business decisions and improve operational efficiency. As a member of our team, you'll have the opportunity to work on exciting projects and collaborate with cross-functional teams.

**Skills and Experience**:
**What you will do**:

- Run reports on BI Tool for the UK/Europe Customer Base and any ad-hoc reports required. Where necessary covering for the Business Intelligence Data Analyst Africa during time of absence.
- The Data Analyst will also be developing their own reports as well using the datasets provided by the Data Team.
- Analyse the data produced to give insight and trend analysis to support the growth of revenue and customer satisfaction.
- Identify potential impacts to the business as a result of business change.
- Provision of data to support measurement of performance KPIs.
- Create reports for weekly, monthly, and annual governance meetings, working closely with the Customer Engagement Team.
- Ensure data accuracy and integrity and investigate and raise integrity issues with IT and line manager.
- Support in the preparation of business cases.
- Reporting.
- Sales performance by airline; destination and other parameters.
- Trend analysis.
- Digital marketing analysis and tracking of promotional and campaign activity.
- Analysis of customer satisfaction data - C Sat and CITA.
- Analysis to assess the impact of business change.
- Delivery of daily/ weekly/ monthly/ quarterly reports to business stakeholders.
- Rebates and supplier sales.
- Create detailed requirement documents for New Reports to be created by IT.
- Other work/ tasks as directed by the line manager.

**Your Expertise**:

- 3 years’ experience in a related field i.e., Data Visualization and Analytics.
- Working with businesses to shape and their business strategies, improve operational efficiency and performance.
- Power BI or Tableau
- Run reports on BI Tool for the UK/Europe Customer Base and any ad-hoc reports required.
- Where necessary covering for the Business Intelligence Data Analyst Africa during time of absence.

**Advantageous**:

- Experience in a retail environment is desirable.

**Qualifications Required**:

- Educated to degree level or equivalent.

**Other**:
**Personal Attributes**:

- Computer literacy:

- Reporting/Dashboard Tool (Power BI or Tableau) - Good knowledge and experience are required.
- MS Excel - must have demonstrable skills either through certification or experience; preferably Advanced Level.
- MS PowerPoint - must be able to summarise data analysis to communicate key messages in an engaging manner.
- MS Word to enable report writing.
- Sound knowledge of business models, preferably in a retail environment.
- Able to assimilate new information quickly and understand business impact.
- Ability to present analysis and insights as required, both internally and externally to individuals and groups.
- Well-developed interpersonal skills to enable teamwork and a customer-oriented approach.
- Effective written communication skills.
- Data modeling would be an advantage.
- Attributes:

- Critical thinking skills - interpret, evaluate, and analyze data; make judgments on whether something is right or wrong
- Analytical and methodical - logical thinker; able to identify issues, trends, and solutions.
- Ability to work under pressure and organize work to meet deadlines.
- High level of accuracy with attention to detail.
- Precise, structured, and disciplined.
- Behavioural:

- Results driven - Completion of tasks to drive resolution of issues and continuous improvement.
- Well-developed time management, planning, and coordinating skills.
- Ability to cope with and handle variable workload which can be heavy at times.
- Proactive and creative thinker with tenacity and drive for achievement.
- Able to self-correct and be flexible/ adapt to change.
- Ability to work without close supervision.
- Ability to work as part of a team.
- Ethical and honest.

**Other information applicable to the opportunity**:

- Permanent Position
- Location: Johannesburg

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