Admissions Advisor

2 weeks ago

Cape Town, South Africa Boldr Full time

**A LITTLE BIT ABOUT Boldr**
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES**
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships, we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
Develop a thorough understanding of our service model to accurately and appropriately communicate with and identify potential students

**WHY DO WE WANT YOU**

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

**WHAT WILL YOU DO**:

- Answers questions and offers other information as requested or needed
- Build relationships with the Admissions team and leadership to cultivate smooth and direct lines of communication for new student acquisition processes
- Conduct thoughtful and comprehensive phone screens with inquiring potential students to evaluate individual goodness of fit and appropriateness for the program
- Express and share program details and career opportunities with inquiring potential students to build interest and excitement
- Assist in building brand awareness
- Perform outbound calls based on web inquiries and warm-leads to provide additional information regarding the company.
- Highly motivated and determined to reach target-driven goals
- Resilience and the ability to cope with rejection
- Ability to self-motivate to achieve and KPI goals on a team and individual basis
- Accomplish organization goals by accepting ownership over new and different requests
- Work hours will vary from to the school's location that you are assigned
- Schedules will be staggered and shifted due to business and school needs
- Workdays will include weekends, will vary week to week

**Requirements**:
**WHAT WE’LL LIKE ABOUT YOU**:
YOU ARE
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction.

YOU HAVE
- 3+ years working in a Call Center environment and/or as an Admissions Advisor in a higher education environment
- 1+ years of experience working in Education or similar field PREFERRED
- Experience cultivating relationships via phone to educate, evaluate and motivate warm-leads
- Exceptional phone presence and the ability to build strong and impactful relationships telephonically
- Ability to work a variety of shifts ranging from 3 pm - 5 am in your local market, as well as two weekend days per month
- Willing to meet the challenge of working in a fast-growing hi-tech company
- Can effectively manage a variety of complex initiatives in varying environments and cultures
- Ability to multitask and prioritize competing deadlines and projects
- Highly motivated and determined to reach target-driven goals
- Excellent command of the English language, in both written and verbal communications
- Behavioral elements such as adaptability, resilience, resourcefulness, enthusiasm, and meticulous are highly preferred

**Benefits**
- Salary
- Benefits

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