Wealth Client Relationship Manager
2 weeks ago
Cape Town based, Stellenbosch office.
Responsible to support and enable the Portfolio Management function to grow and retain market share; to enhance the customer experience; to retain the customer. Deals with escalated client queries or complaints and resolves issues to completion. Acts as a point of escalation for matters with higher level of complexity than those handled by Administrators. Responsible for managing reputational risk associated with complaints. Resolves technical and complex problems, especially in support of administrative queries / issues. Work closely with Compliance, Risk and Operations to ensure delivery and execution of remediation activities (AML/FATCA/CRS). Strict adherence to regulatory requirements (FICA, FAIS). Uses knowledge of products to secure an end to end finalisation of client instructions, queries or complaints.
2 to 3 years experience within the investment industry compulsory
Excellent administrative, servicing, coordinating, support, relationship management and innovation skills
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