Records Management Systems Analyst

2 weeks ago

Cape Town, South Africa Believe Resourcing Full time

**About our client**:One of the leading universities in South Africa

**Package**:The total annual remuneration package, including benefits, is between R580 137 to R682 513, depending on experience and qualifications. Hybrid work arrangements can be negotiated.

Are you dynamic, motivated and passionate about delivering high-quality content architecture and records management systems-based support, analysis and enhancements to your customers?
- and process analysis; metadata management; training and governance services; and administration, support and enhancement of three of the University’s content services systems.

The team is focused on ensuring that our client derives value from its content services systems while optimising user experience and content architecture to facilitate findability, compliance and governance. This role works closely with super users to provide second and third level support to the records management functions, and identifies, analyses, develops and delivers support for new business requirements and new opportunities in the Perceptive Content software.

**Responsibilities include**:

- Providing support to super users of the universities records management system, Perceptive Content
- Liaising with users to identify, design, configure, document, test and deliver new or revised functionality
- Identifying potential improvements to system-based support using the delivered products
- Ensuring quality and usability in the universities systems through systems integration and usability testing
- Contributing towards systems development leadership and engaging in problem solving through research
- Participating in and/or managing projects with broader impact
- Providing content analysis for records management content services projects.

**Minimum experience**:

- A relevant tertiary qualification at NQF level 7 with at least three years experience; or an NQF 6 level 6 with at least five years experience.
- Experience must include:

- Demonstrated experience working as a system analyst on a records/document management system, such as Perceptive Content (including business process modelling and developing business and technical documents)
- Developing, configuring and, where necessary, integrating records management solutions
- User support services in IT support environment
- System testing and usability analysis
- Information management, records management, information architecture or librarianship

**Skills and knowledge**:

- Systems analysis; high proficiency in Perceptive Content or similar records management software;
- Content analysis/information Architecture skills
- Training, interviewing and researching skills
- Excellent English verbal and written communication skills
- Proficiency in Microsoft Office and process mapping tools
- HTML, CSS, XML and JavaScript skills

**Advantageous**:

- Interactive eForms
- ERP or administrative systems
- University environments
- Software training

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