Tech Ops Lead

4 days ago


Cape Town, South Africa Boardroom Appointments Full time

**Key purpose**:
We are seeking an experienced and motivated IT Tech Operations Lead to join our team. As the IT Tech Operations Lead, you will be responsible for leading and managing the day-to-day operations of the Digital Commerce platform. You will be responsible for ensuring that the platform operates efficiently and effectively, providing the highest level of service to our customers.

**Duties and responsibilities**:

- Lead the incident management process, ensuring that incidents are resolved in a timely and effective manner.
- Conduct root cause analysis of incidents to identify areas for improvement and prevent future incidents.
- Analyze trends to predict future incidents and take proactive measures to prevent them.
- Support the implementation of Digital Commerce services in stores, ensuring that all IT systems are set up and configured correctly.
- Manage all 3rd line tickets, providing guidance and support to junior resources as needed.
- Oversee both hardware and software areas, ensuring that systems are updated and maintained in a timely manner.
- Mentor and coach junior resources, helping them to develop their skills and knowledge.
- Drive operational excellence by implementing processes and procedures that increase efficiency and reduce costs.
- Work closely with the IT Service Delivery team to ensure that service level agreements are met and that customer expectations are exceeded.

**Qualifications and experience**:

- Bachelor's degree in computer science, Information Technology or a related field.
- A minimum of 5 years' experience in IT service operations, with at least 3 years in a leadership role.
- Strong experience with incident management, root. cause analysis and trend forecasting.
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- Strong problem-solving skills and the ability to think outside the box.
- Familiarity with ITIL framework and best practices for IT service management.


  • Tech Lead

    2 weeks ago


    Cape Town, Western Cape, South Africa Tracking Talent: a WilsonHCG Company Full time

    A well-established Asset Manager is seeking a Tech Lead to join their IT department. The IT department is responsible for the design, implementation and support of the technology solutions that enable the Institutional business area and central business functions (Fund Operations, Performance, Trading, Investment Management and Client Servicing) to achieve...

  • Tech Lead – Design

    2 weeks ago


    Cape Town, Western Cape, South Africa Acuity Consultants Full time

    Job Description This is an amazing opportunity for a Tech Lead/Engineering Lead/Head of Development to drive the integration, optimisation, and evolution of technical solutions for this brand-new e-commerce platform backed by leaders in the South African retail space.This is a Cape Town-based opportunity with hybrid working environment (3x a week...

  • Tech Lead – Design

    2 weeks ago


    Cape Town, Western Cape, South Africa Acuity Consultants Full time

    Job Description This is an amazing opportunity for a Tech Lead/Engineering Lead/Head of Development to drive the integration, optimisation, and evolution of technical solutions for this brand-new e-commerce platform backed by leaders in the South African retail space. This is a Cape Town-based opportunity with hybrid working environment (3x a week...

  • Senior Tech Lead

    2 weeks ago


    Cape Town, Western Cape, South Africa OfferZen Full time

    Senior Tech Lead Are you a talented Tech lead looking for your Dream Developer Job? OfferZen, the developer jobs marketplace, reverses the job search process. We connect developers with a vast network of top tech companies that are eager to apply to interview you This could be the last job posting you ever have to click on Why waste time applying to 100...

  • Tech Ops Lead

    3 weeks ago


    Cape Town, South Africa RTT Full time

    **The Role** Job Reference: PIN00005


  • Cape Town, South Africa CBX Tech Full time

    Good day to ALL experienced Telecoms, Data switches, Data cabling, CCTV, IT Security LEAD GENERATORS!!! CBX Tech is currently recruiting someone to assist the team with setting up pre-qualified appointments and must have the following: - Industry Experience min 1 year - Be self-motivated and a self-starter - Target driven - Commission driven - Good...

  • Sales Lead Generator

    2 weeks ago


    Cape Town, Western Cape, South Africa CBX Tech Full time

    Good day to ALL experienced Telecoms, Data switches, Data cabling, CCTV, IT SecurityLEAD GENERATORSCBX Tech is currently recruiting someone to assist the team with setting up pre-qualified appointments and must have the following:Industry Experience min 1 year Be selfmotivated and a selfstarter Target driven Commission driven Good communication skillsThe...

  • Sales Lead

    3 weeks ago


    Cape Town, South Africa Black Pen Recruitment Full time

    **Sales Lead (Tech Start-up)** Our client is a venture builder that co-creates the technology business of tomorrow alongside other companies and entrepreneurs. They search for defendable niches and either build their opportunities themselves or partner with world-leading organisations to ensure success. They measure the result of their efforts not just by...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **Business Development Lead (Recruitment/Tech Start-up)** - Our client is a venture builder that co-creates the technology business of tomorrow alongside other companies and entrepreneurs. They search for defendable niches and either build their opportunities themselves or partner with world-leading organisations to ensure success. They measure the result of...


  • Eastern Cape - Free State - Gauteng - KwaZulu-Natal - Limpopo - Mpumalanga - North West - Northern Cape - Western Cape - International, South Africa SAND TECHNOLOGIES Full time

    ABOUT THE ROLEMore specifically your role will include:Leading the team that is building and nurturing the ALX Fellowship into a dynamic, world-class tech community to accelerate the careers of our fellows.Establishing the overarching community engagement strategy for the Fellowship, locating this community in tech, leadership, and work readiness skills....


  • Eastern Cape - Free State - Gauteng - KwaZulu-Natal - Limpopo - Mpumalanga - North West - Northern Cape - Western Cape - International, South Africa SAND TECHNOLOGIES Full time

    ABOUT THE ROLEMore specifically your role will include:Leading the team that is building and nurturing the ALX Fellowship into a dynamic, world-class tech community to accelerate the careers of our fellows.Establishing the overarching community engagement strategy for the Fellowship, locating this community in tech, leadership, and work readiness skills....


  • Cape Town, South Africa Heineken Full time

    **We Go Places! How about you?** Immediate Superior: Head of Customer Services Location: Cape Town Function: Global Business Solutions Sub Function: Customer Services Type of Contract: Permanent Reference Number: 110419 Closing Date: 15/05/2024 The CX & Ops Support Manager is responsible for facilitating ownership of Customer Experience Excellence...

  • Lead UX Designer

    2 weeks ago


    Cape Town, Western Cape, South Africa Impact tech Inc Full time

    The Company:At the company, we are passionate about our team, our tech, and are fixated on customer success. Working together, we grow rapidly, win, and serve the biggest brands worldwide. We use cutting-edge technology to tackle real-world issues for our clients and continue to lead as the top SaaS platform for businesses to automate their partnerships and...

  • Tech Project Manager

    3 months ago


    Cape Town, South Africa Daily Maverick Full time

    **Job Advert Summary**: Are you a tech-savvy** **project manager who loves digital media and journalism? Do you have a passion for driving innovation and delivering impactful solutions? If yes, then we have an exciting opportunity for you! **Daily Maverick** is a leading independent news platform in South Africa, known for its fearless and insightful...

  • Tech Lead

    3 weeks ago


    Cape Town, South Africa OutsideCapital Full time

    If you’re a tech guru with an eye for detail, then look no further! We are in search of a Domain Technical Lead to join our Asset Management client. You will be responsible for the design, implementation and support of technical solutions that enable them to achieve their business objectives. Your mission? To provide long-term solutions while ensuring...

  • Lead, PMO

    2 weeks ago


    Cape Town, Western Cape, South Africa Humanity Full time

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem.Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...


  • Cape Town, South Africa Incubeta Full time

    **OVERVIEW OF JOB DESCRIPTION**: The Paid Media Team Lead (PMTL) role will form part of the global Operations team, heading up a client pod / region. This role requires high expertise within the paid media & tech field as consultancy towards clients, internal operations and commercial teams will have to be provided. This role includes (but isn’t limited...

  • Tech Lead

    2 weeks ago


    Cape Town, South Africa Allan Gray Full time

    **Job Summary**: - We are looking for an exceptional Technical Lead to join our Data Science team. In this pivotal role, you will develop and implement the technical direction of the data engineering space. You will collaborate with data analysts and senior IT members to deliver business insights and decisions that add value to Allan Gray’s client...

  • Tech Lead

    2 weeks ago


    Cape Town, Western Cape, South Africa Allan Gray Full time

    Job Summary: We are looking for an exceptional Technical Lead to join our Data Science team. In this pivotal role, you will develop and implement the technical direction of the data engineering space. You will collaborate with data analysts and senior IT members to deliver business insights and decisions that add value to Allan Gray's client...


  • Cape Town, Western Cape, South Africa Initiate international Full time

    Are you a tech-savvy marketer with a passion for innovation? Do you have a knack for finding new and creative ways to reach your target audience? A leading international iGaming company are looking for a Marketing Tech Specialist in Cape Town to help them drive growth and engagement through technology-focused marketing campaigns. As their new marketing...