Salesforce Snr. Specialist Solution Architecture

7 months ago

Pretoria, South Africa Ford Motor Company Full time

**POSITION DETAILS**
- Coordinate with business stakeholders to identify business requirements and translate them into scalable solutions.
- Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies.
- Manage various salesforce projects, including gathering information, planning, and executing projects.
- Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications)
- Work with the design team to ensure that the most significant business operations are addressed.
- Collaborate with development teams for any required customizations or integrations.
- Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
- Create a requirements management strategy for the project, which describes the process for elicitation, documentation standards, and formats.
- Familiarity with the backlog grooming process, attributes, review, and approval process.
- Plan and monitor scope by ensuring that needs are within the SOW's scope and communicating any variances for inclusion in the change control process.
- Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
- Maintain a functional grasp of the business requirements and project solutions.
- Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform.
- Develop and maintain reports and dashboards to support business intelligence and decision-making.
- Identify opportunities for data-driven insights to enhance business processes.
- Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline is required.
- 5+ years of work experience in Salesforce solution implementation projects and Marketing and Sales business process
- Experience in Automotive industry preferred
- Minimum Salesforce certified:

- Administrator
- Sales Cloud Consultant
- Marketing Cloud Consultant (advantage)
- Service Cloud Consultant (optional)
- Platform App Builder (optional)
- Automotive Cloud (advantage)
- Bring deep knowledge/skills in technology/non-technology aspects of the platform.
- Demonstrated platform proficiency.
- Extensive experience in designing solutions for key and/or complex multi-cloud projects.
- Functional leadership in all phases of the project
- Accustomed to interaction and involvement with/of the client in each phase of the project.
- Strong team leadership skills, excellent problem-solving and client-facing skills; ability to quickly process complex information and evolving entrepreneurial skills.
- Employment Equity Statement: Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of Ford Motor Company._

**PERFORMANCE MEASURES/ SUCCESS CRITERIA**
- **User Adoption Rate**:Measure the percentage of users’ actively using the Salesforce platform and engaging with the analytics and reports provided.
- **Data Accuracy and Integrity**:Monitor the quality and accuracy of data input and output within Salesforce to ensure reliable reporting and decision-making.
- **Process Efficiency Improvements**:Track the identification and implementation of process enhancements within the Salesforce platform to streamline sales operations and increase productivity.
- **Report and Dashboard Effectiveness**:Evaluate the creation and utilization of meaningful reports and dashboards to provide actionable insights and support informed decision-making for the sales team.
- **Training and Support**:Measure the successful delivery of Salesforce training and support to sales team members to ensure their proficiency in using the platform for their sales activities.
- **Customer Relationship Management (CRM) Adoption**:Monitor the integration and utilization of Salesforce CRM functionalities to enhance customer interactions and improve sales strategies.
- **Alignment with Ford Behaviors of Excellence, Focus and Collaboration**

**KNOWLEDGE, SKILLS, and ABILITIES (KSA)**
- Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ, Marketing cloud would be an advantage.
- Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
- An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
- Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
- Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
- Excellent kn

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