Wardhostess

Mbatha :0-7-9-8-0-6-5-4-6-4

**Duties & Responsibilities**:

- Ensure that patients have ice water at all times
- Urns to be full at all times and turned on
- Serve patients with tea/coffee and alternative snacks
- Menu cards to be filled in correctly with choice of patient
- Menu cards to be returned to kitchen as soon as possible
- Diet list to be updated before meals
- Diet alterations should be brought to attention immediately
- Trolley’s to be taken from kitchen to wards, orderly and returned after serving patients with meals
- Check trays are complete before placing in trolley and before setting in front of patient. Incomplete trays are unacceptable
- Patients meals are served on trays but trays are to be removed immediately after patient has eaten
- Cutlery must be washed after every meal. Strict controls to be kept by ward hostess
- Cutlery always served in cutlery bags
- You are responsible for cutlery used in the ward & this is to be locked away when not in use. The cutlery is your own responsibility
- The ward kitchen must be neat and tidy at all times. No trays are to be left in ward kitchen after meal has been eaten - bring immediately to fedics kitchen
- Ward hostess’ are to be neat, clean & tidy at all times. Must always be in full uniform and up to fedics standard
- Private patients will receive in addition: o the morning news paper of their choice o refreshment for direct family member visiting o receive Healthwise chocolate with evening tea or coffee o be able to order meal from a la carte menu
- ** Steve Biko Academic Hospital Pretoria Gauteng**

**Skills and Competencies**:

- Ability To Work in a pressurised environment
- Good Communication Skills at all Levels
- Knowledge of Fedics Hygiene & Quality Standards
- Well Presented, Neat & Professional Image
- Motivated self - starter
- Able to operate with little Supervision
- Flexible in terms of Working Hours - weekends/ public holidays (7 day operation)

**Qualifications**:

- Matric
- Previous experience in a hospital environment would be be Advantageous.