Lifestyle Coach

**Introduction**

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable,integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.

**Role Purpose**

To Manage chronic members conditions, potentially chronic members, and devise treatment plans to assist members to a healthier lifestyle.

**Requirements**:

- Matric
- Basic / Post Basic Pharmacist Assistant qualification.
- Any additional clinical knowledge will be beneficial.
- Minimum 3 years of experience in a similar clinical coach /counselling role.
- Experience in a managed care environment with clinical issues would be an advantage.

**Duties & Responsibilities**
- Must handle members and providers professionally.
- Daily planning and organisation in line with defined targets stipulated in the Health Returns Model.
- Accountability for daily workload interms of referrals to chronic for potential CDL unwell members.
- Management of Health Assessment unwell members.
- Work with individual beneficiaries of the scheme to achieve better health outcomes while helping beneficiaries to understand their disease and health status. Move from HA unwell to HA well.
- Registration of chronic conditions, treatment, and medicine in line with clinical policies, clinical guidelines and relevant scheme rules
- Empower the patient by helping him/her to explore the triggers that are responsible for risk of ill health and potential deterioration and improvement in health status.
- Reduce the downstream clinical and financial risk associated with the beneficiary.
- Display excellent communication-and telephone skills daily
- Keep detailed records of patient interaction and follow ups done by updating system records.
- Ensure the effective, accurate and timeous completion of relevant documentation accompanying transactions.
- Produce tangible evidence of interventions made and the outcome thereof
- Real time provider and member interaction and decision making is essential.
- Perform an efficient and accurate administrative function.
- Identify all compliance risks.
- Develop effective relationships with stakeholders at all levels of the organisation, including 3rd parties and service providers.
- Engage in effective communication and stablish relationships with team members and assist colleagues where necessary.
- Work as part of a team to provide effective service delivery to an assigned area.

**Competencies**
- Clinical knowledge
- Customer Focused
- Communication skills
- Good Interpersonal skills
- Attention to detail
- Computer literate
- Service oriented
- Stress tolerant
- Persistent and persevering
- Empathetic
- Proactive
- Highly motivated
- Good telephone etiquette
- Drive and support effectiveteamwork within the department