Ambassador

**Key Accountabilities/ Principle Responsibilities**

Ensure that all station staff carry out and perform their duties strictly in accordance with the contract’s Quality Management System encompassing

The Company Rules

Customer Relations

Cash Management Procedures

Passenger Management Procedures

Security Procedures

Cleaning Procedures

Health and Safety Procedures

**PRIMARY DUTIES**
Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system and hard copy timesheet procedures and systems

Inform customers of route, timetable and fare system information

Distribute public information communication material

Assist universal access passengers

Be polite and display a passenger friendly attitude at all times (even when not on shift and in uniform)

Comply with and implement all tasks and procedures as detailed in the Passenger Management Procedures Protocols

Monitor fare evasion and fraud control

Clear busses during service and events

Ensure that cards of all passengers are checked and valid

Ensure effective gate control

Register complaints and record incidents in the security occurrence book and report item to the station co-ordinator

Recording of passenger numbers when required

Provide MyConnect Card product information and knowledge on how the system works

Wayfinding to key destinations in the vicinity of the Company Stations and stops

Queue management at kiosks

All other transport related relevant information such as links to other public transport services such as rail

Operate sliding doors and ensure that it’s closed when no services are at the station/platform

Responsible for passenger queues and layout of tensa barriers in compliance with OHS

Adhere to the prescribed uniform code and name tags at all times

Ensure working areas are kept neat and tidy

Ensure that handover takes place at end of shift

HSEQ compliance, awareness and checklists

Comply with all instructions and requests from station management and supervisors

**SECONDARY DUTIES**

Multi skilled to provide cashier and validator services

Assist with special events and monitor crowd control

Monitor tap-in and tap-out at entry and exit gates

Co-ordinate operational equipment such as, loud hailers, counters and radios if and when required

Any duties as requested by the management from time to time to ensure no disruptions to operations

**It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required**

**Key Skills and Experience**
Grade 12

Good knowledge of all the Company products

Previous experience in a customer relationship environment

Computer literacy

Understand the importance of good customer relationship skills

**People and Management Skill**
Excellent customer care skills

Good communication skills in both written and verbal format

Interactive personality with the ability to communicate with diverse groups of people across all levels

Good attention to detail

Take ownership of tasks

Calm disposition