Product Specialist

4 months ago

Durban, South Africa BET Software Full time

**We Want You**:
**You Bring**:

- Degree or diploma is preferred.
- 2 -3 years’ work experience with a proven track record in a product specialist role.
- Excellent communication and negotiation skills.
- Customer Service experience.
- A minimum of 2 years Sports Betting & Casino Gaming industry knowledge.
- Ability to work well with a team and individually.

**W**hat You’ll Do**:

- Technical Guidance: Providing expert guidance on specific technologies, programming languages, frameworks, and tools relevant to the software development process.
- Knowledge Sharing: Conducting training sessions and knowledge-sharing activities to enhance the skills of the development team.
- Quality Assurance: Collaborating with quality assurance teams to ensure that the software meets the highest standards in terms of functionality, performance, and security.
- Collaboration: Working closely with cross-functional teams, including product managers, designers, and other developers, to ensure a cohesive and effective development process.
- Research and Development: Staying abreast of emerging technologies and trends in the software development landscape. Evaluating and recommending new tools or methodologies that can improve the software being developed.
- Documentation: Creating and maintaining documentation related to products offered, ensuring that all changes deployed are appropriately amended on existing documents.
- Peer Review: Participating in peer reviews to provide constructive feedback and ensure adherence to established guidelines and best practices.
- Mentorship: Mentoring juniors and fostering a collaborative and learning-oriented environment within the team.
- Continuous Improvement: Identifying opportunities for process improvement and suggesting enhancements to existing workflows to optimise efficiency and productivity.
- Monitor and analyse competitor products to identify strengths, weaknesses, and potential areas for differentiation.
- Work closely with Business Analyst, providing guidance on product features and specifications.
- Assist customers in determining which product is most suitable for them.
- Ensuring compliance with the companies’ guidelines.
- Ensure continuous follow up and regular engagement with current and potential customers.
- Effectively propose related products and services to BET Management.
- Navigate research and troubleshoot cases.
- Continuous research of processes and new functionality or solutions to unique BET customer requests.
- Using system tools (Triage) to monitor incoming cases for trends and items requiring urgent attention/escalation.
- Collaborate with internal teams to address customer needs.
- Demonstrate initiative by understanding, acquiring and implementing new knowledge and skills both within the team and to the wider group.
- Produce documentation for end-users and internal use.

**Living the Spirit**:
As Product Specialists, we are guided by our core values, which shape our approach to delivering exceptional customer service and providing in-depth product knowledge. Our role is more than just assisting customers; it's about embodying these values every day:

- We eagerly take on the responsibility of delivering outstanding customer service. When customers have questions or concerns, we are the first to raise our hands to assist. Our commitment to helping customers make informed choices is unwavering.
- We thrive in the ever-evolving world of products and customer needs. Each day brings new challenges and opportunities to expand our knowledge. We approach our work with a sense of adventure, continuously researching and troubleshooting to meet unique customer requests.
- We understand that our collective success relies on collaboration. We work harmoniously within our team and collaborate with internal departments to address customer needs. Together, we ensure that the dream of exceptional customer service becomes a reality.
- We bring our authentic selves to our interactions with customers, treating them with the utmost respect and kindness. Our communication and negotiation skills shine as we guide customers in choosing the most suitable products. We are customer-obsessed and always strive to exceed their expectations.

**The Company We Keep**:
At BET Software, we don't just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.

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