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Inbound Telesales Consultant

4 months ago

Sandton, South Africa RJPersonnel Full time

2years
- Answer inbound calls in a timely friendly manner
- Responding to customer inquiries and complaints
- Communicating and engaging with the Customers across the country
- Handling and resolving customer complaints regarding product sales to customer service problems
- Communicating Customer needs/opportunities and complaints to necessary Sales Team members
- Identifying, escalating priority issues and reporting to the high-level management
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Respond to the needs of customers and provide personalized service
- Communicating and engaging with the Sales Team members across the country
- Provide information on the company’s products or services and generate interest in the offer
- Upsell products and services
- Assist the Sales Teams across the country in product Sales
- Research needed information using available resources
- Assist with Customer quote requests, and assist the Sales Team members across the country with quoting
- Make relevant notes from customer interactions, and document these notes on the Daily CRM Report
- Identify any issues that customers might be struggling with
- Report on customer feedback (Complete Daily Call Report, and submit daily)
- Follow Up Daily on previous Days call reports, and close off all pending matters/calls
- Completing call notes and call reports as necessary and updating them in the CRM
- Complete call logs and reports
- Manage & update customer databases
- Follow-up on customer calls
- Boost customer loyalty by offering a proper experience over the phone
- Other duties as assigned