Customer Care Agent

1 week ago

Stellenbosch, South Africa FlightScope Full time

High school certificate; additional certification in Client Services Management a plusAs a Customer Care Agent, you will be the first line of support services for our company. Your purpose as a Customer Care Agent will be to assist clients with diagnosing, troubleshooting and resolving any issues they might experience with our products To be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position. Ultimately this position serves as our direct contact feature with our clientele.

**POSITION DELIVERABLES**
- Handle general customer queries
- Diagnose and troubleshoot customer problems
- Resolve fundamental product technical issues
- Training customers
- Handle customer complaints
- Customer issue reporting
- Product and Software Testing

**SPECIFIC REQUIREMENTS**
- Own / reliable transport required
- Bilingual - Conversant in English and Afrikaans
- Ability to work graveyard shifts
- Key knowledge of Golf

**Qualifications**

High school certificate; additional certification in Client Services Management a plus.

**Experience**

1+ years' experience in a similar role

**COMPETENCY REQUIREMENTS**

**Knowledge**
- Proven work experience in Client Support Services

**Skills**
- Proficiency in Microsoft Office Suite
- Excellent attention to detail
- Good conflict and change management skills
- Good communication and interpersonal skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- Professional attitude and appearance
- Solid written and verbal communication skills

**Attributes/values**
- Eager to work in a fast-paced and dynamic environment
- Strong verbal and written communication skills.
- Good interpersonal skills at all levels of the business
- Critical thinker and good problem-solving skills
- Honesty & Integrity
- Able to handle pressure and meet deadlines
- Motivated, hardworking and enthusiastic individual

**Job Types**: Full-time, Permanent, Graduate

Ability to commute/relocate:

- Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (required)

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