Mining Channel Administrator

**ADVERT: Mining Channel Administrator**

**REPORTING TO: Strategic Projects Coordinator**

**LOCATION: Irene**

**PURPOSE OF THE POSITION**

A **Mining Channel Administrator** plays a crucial role in managing and overseeing administration within a mining accounts department. Their purpose is to ensure smooth coordination and efficient flow of information and documentation between various teams, departments, and stakeholders involved.

**RESPONSIBILITIES**
- Adding Drivers on the system
- Removing / marking drivers as inactive
- Updating driver details
- Moving driver roles between different groups
- Fleet Movements
- EVR Movements
- Fleet number updates
- Registration updates
- Creating of vehicles when needed
- Vehicle status updates
- Vehicle type updates
- Vehicle’s settings support
- Creating new users on the system
- User alerts activation and removal
- User report activation and removal
- User access update
- Profile updates
- Removing users / marking users as inactive
- Accident event recovery
- Recovery of events via the system or getting EVR’s to the office
- System backend investigation for missing events
- Quoting client on event recovery from Archives
- Logging Cases with LYTX on development issues
- Logging cases with LYTX on behalf of client requesting assistance or answers
- Hibernation activation on vehicle on the client’s request
- Fleet tracking support or activation
- Mass resolve on events that is seen as not relevant by the client, but still falls under our parameters for mass resolve
- Assisting the client on the dashboard and helping them understand how the dashboard works
- Event queries from the client
- Providing client with fleet lists and EVR lists
- Full Driver, user, Vehicle Hierarchy updates on the client’s request
- ERO updates
- Assisting client with Overdue for Download EVR’s - Troubleshooting
- Providing clients with quote on stock items, IE: Torx key and double-sided tape, etc.
- Send POs for invoicing
- Arranging courier of goods ordered
- Arranging courier for units that need to be repaired or need events recovered.
- Telephonic support for clients, on all software related questions
- Telephonic support for all general queries

**KNOWLEDGE AND SKILLS**
- Understanding of Mining Operations
- Understanding of Key Accounts
- Proficient in Microsoft Office programmes
- Understand Mining Safety Regulations
- Communication Skills
- Coordination and Organization
- Problem-Solving and Critical Thinking
- Attention to Detail
- Interpersonal Skills
- Adaptability

**EDUCATION AND TRAINING**
- Minimum Grade 12

**Job Type**: Permanent