Senior Restaurant Manager

5 months ago

Fourways, South Africa Grass Owl Full time

**POSITION DETAILS**

Manage the Restaurant areas and events in order to achieve financial, food and service standards

**JOB PURPOSE**
as set by the Company. Ensure that staff work there best to ensure a great client experience
- Own transport required.
- 3 - 5 years’ experience as a Restaurant Manager
- At least 3-5 years’ experience in budget management
- Well-organised with excellent multi-tasking abilities. Able to manage multiple events simultaneously and work under tight deadlines.
- Outstanding vendor management skills
- Planning for potential scenarios that could impact the integrity of the restaurant.
- Proficient in MS Office
- Strong communication and interpersonal skills

Skills requirements:

- Communication Skills: You should possess excellent communication skills, both written and verbal. You will be responsible for communicating with clients, vendors, and staff members, so effective communication is crucial.
- Customer Service: You should have a customer-focused mindset and the ability to provide excellent customer service. You will need to work closely with clients to understand their needs.
- Problem-Solving: You should be a creative problem solver who can quickly adapt to unexpected changes and find solutions to challenges that arise.
- Attention to Detail: You should be highly detail-oriented and able to oversee all aspects of the Restaurant, to ensure that everything runs smoothly.
- Time Management: You should have excellent time management skills and the ability to prioritize tasks effectively to ensure that the Restaurant delivers quality services within budget.
- Networking: You should have strong networking skills and the ability to build relationships with clients and vendors
- Co-ordinate bookings against walk in clients and ensure good communication between client, waitrons, and kitchen. Ensures good flow in service.
- Handle clients’ complaints without delay, ensuring effective follow-up and action plan to avoid reoccurrence of similar issues.
- Be available to assist with refunds, stock concerns and receipt issues.
- Check that daily requirements of staff are done by the required time without exception.

**Teamwork**
- Relationship with colleagues: builds and maintains good relationships working colleagues.
- Recognizes and values the diversity of fellow colleagues.
- Develops open and honest collaboration within and across teams and asks questions in order to improve relationships/service to colleagues/customers/suppliers.

**Commitment**
- Holds himself/herself accountable for achieving targets and getting results.
- Keeps commitments and get the job done despite the odds.
- Constantly updates his/her knowledge and skills for the good of the establishment and the profession.

**Professional excellence**
- Builds business relationships with fellow colleagues/customers/suppliers with honesty and integrity.
- Initiative: always makes decisions in Favor of the company’s performance.
- Takes time to understand customers’ needs and then strives to exceed expectations by providing excellent service at all times.
- Does everything possible to meet goals, while maintaining high quality standards of output within budgets and deadlines.
- Shows respect for fellow colleagues by using appropriate language and tone, being punctual for meetings and responding to messages and requests for information promptly.
- Maintains the highest possible standards of personal hygiene and dress.

Pay: R14 000,00 - R18 000,00 per month

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