Housekeeping Supervisor

Division: Rooms Division

Department: Housekeeping

Position: Housekeeping Supervisors

Reports To: Executive Housekeeper

**PERK**: Complimentary return transport from Paarl and Wellington to hotel

**Responsibilities**:
To assist the Assistant Executive Housekeeper and be responsible for the daily administration and operation of the Housekeeping Department. Ensure all guestrooms, public and back of the house areas (excluding kitchen areas) are maintained to standard and meticulously cleaned. Ensure staff are trained and have the equipment to consistently deliver outstanding room product and personalized service. Provide guests and colleagues a safe environment to stay and work in.
- Assist in the administration and management of the Housekeeping operation
- Conduct regular inspections of guestrooms
- Responsible to train supervisors and fulfill training role in the absence of the trainer
- Handle guest complaints and follow through on required actions
- Manages supervisors and ensures productive, proactive work ethic is maintained and illustrated to staff at all times
- Conducts all VIP room inspections, prior to inspection by Executive Housekeeper
- Involvement in special projects associated within the housekeeping scope of responsibilities
- Ensure lost and found procedures are followed through accurately and consistently with assistance from Royal Service
- Maintain a close working relationship with the Engineering and Front Office departments
- Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel
- Ensure a progressive environment is created and maintained that affords colleagues the opportunities for job fulfillment within Fairmont Hotels & Resorts
- Assist in maximizing hotel profitability by properly managing expenses, labour and other material resources
- To be health and safety conscious and actively involved in maintaining a safe work environment
- Organizes and ensures accuracy of regular inventories and analysis of losses
- To assist in scheduling and planning of departmental schedules, departmental orientation colleagues and training schedules
- Understands and is aware of all fire and safety procedures as well as occupational health & safety
- To spot-check staff accommodation for cleanliness
- Must be able to work well under pressure in a fast passed and constantly changing environment
- Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties
- In the absence of the Executive Housekeeper, act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet Fairmont standards
- Other duties as assigned by the Executive Housekeeper

Qualifications:

- Fluency in English and **local language** (verbal and written) essential
- Minimum 2 years’ experience in a supervisory capacity in a hotel environment
- Minimum 2 years’ experience in Hotel Housekeeping department
- Proven training skills
- Computer literacy a must, with a strong knowledge of Word, Excel and Outlook
- Experience with hotel Property Management System (Micros-Fidelio) desirable
- Must be proactive with a meticulous eye for detail
- Strong organizational, supervisory and communication skills
- Dynamic, energetic, creative and thrives under pressure