Premium Administrator

**Reference**:9418 CDS
**Consultant**:Carina de Swardt
- Ensure Debit order, stop orders and persal collections are executed according to the scheduled dates
- Prepare the documentation for the authorization of the runs
- Submit the run’s (files) to the various third parties according to the process with the SLA
- Work closely with the Client services, relationship management and policy holder maintenance teams to ensure that all additions, amendments and resignation are done before executing the runs.
- Upload all EFT’s received and process all POP’s received for EFT’s
- Upload all rejections for Debit orders, Stop orders and persal.
- Ensure communication for the rejections and unpaid EFT’s are distributed to policyholders and brokers
- Ensure where 2nd rejection failed lapsed communication must be distributed and the policy holder’s policy should be lapsed
- Process premium refunds
- Process re-instatement for payments received
- Process Policy reconciliation requests
- Reconcile payments received with invoices.
- Quality check work processed, documentation and correspondence generated.
- Management of suspense (unallocated) account
- Authorisation of banking detail amendments for policy holders / payers
- Collate and analyze account data and generate financial reports
- Assist with finance queries received from various teams where information not available
- SLA’s in place to be adhered too
- Weekly & Monthly reporting
- CRM (Freshdesk) compulsory to be utilized as we measure SLA’s and client communication via this
- Be backup for the bookkeeper
- Other duties as assigned by the financial manager

**Qualifications**:

- Matric with mathematics or accounting
- Relevant Diploma or equivalent NQF level
- 3 years premium management experience within an insurance or financial services environment