
Sales Person
3 days ago
**Job description**
***
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Go beyond expectations for Customer Service & Create Raving Fans.
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
- Run the showroom floor / retail space & ensure this is functional and enticing.
- Contributes to team effort by accomplishing related results.
- Provides Weekly Sales feedback reports each Friday.
- Excellent administration and follow up skills.
- Ensure the layout of the showroom is presentable at all times
- Builds market position by locating, developing, defining, and closing business relationships.
- Identifies trendsetter ideas by researching industry and related events, publications, and announcements.
- Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
- Protects the organization's value by keeping information confidential.
- Be the face of the Gorilla Sports brands finding new ways to gain exposure.
**Other Point included**:
- The employee is responsible for mastering the Freshworks CRM, promptly responding to website inquiries within 60 seconds, and maintaining a customer follow-up strategy that includes at least six interactions with each client annually, ensuring no customer goes a year without contact.
- Management of phone calls and prompt pick-up and phone back when required.
- Ensure weekend sales temps working and to standard. Eg inv on Yoco.
- Yoco and dear and all platform recon correctly for all sales done through b2b and showroom
- Daily sales training required (within work hours) 8am.
- Sales agents must be correct on orders. Ie showroom made by temps, no incorrect changing of orders, skewing the figures, commissions is a dismissible offense.
**KPIs**:
- Sales
- Cold Calls. (Customers Contacted)
- Improve your store layout. (Report Weekly)
- Increase transaction or basket value
- Training completed.
- Encourage people to stay longer in your shop
- Conversion rate - Walk-ins vs Sales.
- Average transaction value
- Foot Traffic. (Walk Ins)
**Skills;**
- Computer Literate with experience working with a CRM
- Excellent Google Docs with Google Sheets experience.
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