Private Broker

**Job Summary**:
Aon South Africa has an exciting opportunity for a Private Broker in our Personal Lines division at our offices in Constantia. The role of the successful incumbent is to manage, oversee, grow and administer a portfolio of High Net worth clients in line with the MOS and servicing as well as growth strategies.

This position complies with the Company's Employment Equity policies.

**Key Responsibilities**:
Responsible for a portfolio of client accounts.

Developing and leading as well as improving the day-to-day relationship with clients.

Manages and co-ordinates all activities related to the portfolio of clients.

Building and updating a ‘client profile’ of risks and needs analysis per client.

Responsible for all renewal activities, including preparation of renewal documents, renewal notifications renewal meetings with clients as well as cancellation letters.

Responsibility for and ownership of tasks and problems relating to clients.

Providing professional and accurate advice to clients, including information in respect of cover, exclusions, underwriting requirements and terms and conditions.

Generating referrals from clients through excellent service, accurate advice and knowledge of insurance.

Liaises and develops relationships with colleagues across the business and other key role players in the High Net worth environment.

Enhance cross sell opportunity at all times.

Negotiates cover and rates with insurers on behalf of clients.

Arranges Quantum valuations and review sums insured on receipt.

Processing all policy documentation on relevant systems, including the loading of new policies and endorsements.

Responsible for premium collection within the prescribed period.

Responsible for handling client accounting queries and processes refund requisitions.

Liaison with the claims' division and assists clients with the first notification of loss.

Responsible for generating own correspondence.

Adhering to minimum Quality and Service Standards laid down by the Division.

Remains informed of market trends within the insurance industry and maintains awareness of competitor products/ offerings.

Maintains and improves client satisfaction, retention, revenue and profitability.

Responsible for complaint dealings with clients.

Contributes into the development of new business with either existing or new clients.

Coordinates teams of Client Service Consultants (where applicable) to ensure client service standards are met.

Responsible for general administrative and ad hoc duties that may be requested from management from time to time.

Responsible for engaging in business development and contributing directly or indirectly to all business development efforts.

**Minimum Requirements**:
**Qualifications**:
Grade 12 or equivalent.

A Bachelor’s degree is preferable.

Registration as a representative with the FSCA in terms of the FAIS Act.

Registration as an associate with the IISA.

**Knowledge**:
Computer literacy with advanced experience in MS Word and Excel.

A well-developed working knowledge of relevant product offerings in the industry.

Know-how as to compliance and quality control in the insurance environment.

An excellent functional knowledge of policy wordings.

Knowledge enabling the incumbent to confidently articulate Aon’s proposition

**Skills and Attributes**:
Well-developed analytical, technical and problem-solving skills.

Well-developed written and verbal communication skills.

Good interpersonal and organizational skills.

**Experience**:
Have a minimum of 5 to 10 years’ experience with personal lines' insurance.

Have a significant experience in the short-term insurance industry.

Have a minimum of 5 years' experience managing a high net worth portfolio.

**FAIS Compliance**:
Comply with the applicable Fit and Proper provisions as set out in the Board Notice 106 of 2008 issued by the Financial Services Conduct Authority governing Financial Advisory and Intermediary services Act, 2002 - Determination of Fit and Proper requirements for Financial Service Providers, 2008.

Have knowledge and understanding of the applicable provisions set out in the General Code of Conduct for Authorized Financial Services Providers and Representatives (as governed by the Financial Services Board, Board Notice 80 of 2003).

Have knowledge and understanding of the applicable provisions set out in the Short Term Insurance Act No 53 of 1998 and supporting regulations.

Have an understanding of the provisions of the Financial Intelligence Centre Act (FICA), No 38 of 2001 and amendments thereof.