Removal Coordinator

Reporting to the Admin Manager

**Purpose of the Job**:
Ensure affective completion of all administration pertaining to the area.

**Minimum qualifications and experience**:

- Grade 12 / Matric or equivalent
- Excellent communication skills (verbally & written)
- Minimum of 2 years admin background
- Computer literate in MS Office
- Experience in Listener (advantageous)

**Main duties & responsibilities**:

- Collect quotes for allocated area
- Check that quotes are on Listener
- Assign quotes to a Technician
- Prioritize call to optimize travelling time for Technicians
- Schedule jobs efficiently according to capacity and geographical location (servicing and installations)
- Contact clients schedule appointment and confirm time (including telephonic technical bookings and control room booking sheet)
- Assist sales in booking Technicians
- Voiding of aged jobs and giving pipeline figures of installations
- Assist JHB in sending job cards
- BNS and insurance reports
- Scheduling installations for CPT sales
- Ensure that all documents as received from OTC are handed to FLM for allocation to Technicians (Invoice stats to FLM)
- Follow up on Top 20, Low Bat and Overactive list
- Resolve all queries related to scheduling immediately and escalate complications
- Assist Technicians, loading of radios and putting on test
- EHS Assistance
- Technical assistance to clients
- Follow up on all jobs with forward for scheduling the same day
- Ensure department runs efficiently by assisting the relieve in the absence of a team member
- Order, issue and Control Stock / Stock Warehouse responsibilities - assist with stock take
- Assist in Technical invoicing
- Distribution of service and install stock to Techs
- Any Ad-hoc task as requested by management

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**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._