Claims Consultant

Job title: Claims Consultant - Western National Insurance

Career level: Junior - Intermediate

Qualification Relevant Short Term Insurance qualifications

Location: Tygervalley, CPT

Company industry: Short Term Insurance

Employment status: Permanent

Years of experience: 3 - 5 years

**Job description**:
The Claims Consultant is responsible for coordinating and overseeing, managing, negotiating settlement of the claim and is accountable for the finalisation of the claim end-to-end.

**Responsibilities**:
(Commercial Lines, Motor and Non-Motor)
- Register claims and appointing of assessors
- Manage claims in terms of claims SLA
- Make decision regarding merit - indemnify or not
- Negotiate settlement
- Manage the salvage process (motor & non-motor salvage)
- Detection of fraud and management of fraudulent indicators
- Update system daily
- Thorough and timeous feedback to relevant parties
- Prompt handling and feedback on complaints (internal & external)
- Third Party Recovery and Liability claims processing

**Minimum Requirements**:

- Matric essential
- Full qualification (Commercial Lines): NQF4 150 credits (Short-term Insurance)
- RE 5 successfully completed
- 3 - 5 years’ claims handling experience (both commercial & personal lines)
- Third Party Recovery and Liability claims handling experience
- Tial system experience will be an advantage
- Must have demonstrable experience in the planning and implementation of business processes and system management
- DOFA confirmation from FSB

**Competencies**:

- Good Verbal and Written Communication Skills
- Systems Skills and knowledge including MS Excel
- Negotiation Skills
- Client Service Driven
- Results & Detail Orientated
- Interpersonal Skills
- Team player
- Good Time Management Skills (Planning and Organising)
- High Stress Tolerance & Resilience
- Able to identify system inefficiencies and propose solutions

**PSG’s commitment to transforming and embracing diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce.**

**In achieving our employment equity goals, we give preference to applicants from designated groups and we encourage people with disability to apply.**

Ability to commute/relocate:

- Tygervalley, Western Cape: Reliably commute or planning to relocate before starting work (required)