Supervisor

3 months ago

Cape Town, South Africa One&Only Cape Town Full time

Supervisor
(11673)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion
- Under the guidance of the Spa Manager and within the limits of the Spa Policies, ensure that all operational procedures, codes of conduct and standards of appearance, set down by the Spa Manager are adhered to by all SPA Attendant staff. To ensure the smooth running of the opening/closing duties, to maintain a high standard of set up, cleanliness and motivation within the team. This includes the service vision and concepts, oversees and directs all aspects of overall Spa cleaning operations which includes public areas, laundry and back of house areas. This post requires the employee to work shifts which will vary according to operational demand.To assist the Spa Manager in the recruitment, induction, development and appraisal of all Spa attendant staff.

**Key Areas of Responsibility and Duties**

**Spa Operations**
- Set up and close down the spa as per the brand standards set down by ESPA and Hotel, using relevant checklists.
- Carry out a regular walk through of the entire spa to ensure cleanliness, working facilities, adequate stock levels of guest amenities and linens, removal of dirty linen, candles lit and checking flower displays.
- Liaise with relevant F&B outlets to receive refreshments for the spa ready for opening and refreshing throughout the day.
- Aid therapists in setting up for treatments and clearing away after for Spa Suite Set ups.
- Consistently checking that the opening/ closing daily check lists are printed out and are completed daily.
- Responsible for linen/ slipper counts and stock levels and to communicate with Spa Manager on shortages.
- Responsible for organizing/cleaning of stock room of Spa Amenities.
- Daily stock levels to be checked and orders to be placed on Iscala. to be checked by Spa Manager before placing the order. Once per week.
- Daily handover to be done with Spa Attendant team. Keep the team motivated throughout the day reporting any issues to Spa Manager.
- Planning and making all arrangements for a Monthly Spa Attendant meeting.
- To ensure the Market Metrix scores and One&Only standards are maintained on an on-going basis in order to ensure an annual average score in excess of 95%.
- Inspect Spa suite rooms and public areas on a regular basis to ensure that the furnishing facilities and equipment are clean and in good repair and make recommendations for the upkeep of the same.
- To ensure The Contract Cleaning Company fulfill their obligations as described in the agreement between The Contract Cleaning Company and the One&Only Cape Town..
- Ensure the spa attendants adhere to set out policies and procedures of The One&Only Cape Town.
- Ensure the spa attendants are trained prior to performing their general duties.
- Drives continuous improvement and builds support for changes.
- Control Spa procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures.
- Ensure that all floral arrangements and decorations in the spa is of a very good standard.
- To ensure all maintenance issues are reported to the HOD in good time.
- To ensure that any loses or damages to furniture and fittings or equipment are reported to the HOD immediately.
- To ensure that any guest complaint is reported to all HOD’s
- Plan daily/ weekly deep cleaning projects, including sanitisation and to action with team for Special Cleaning (spring cleaning, windows, high windows, silver, wooden floors, candle holders and carpets etc.)

**Guest Relations**
- Courtesy to guests at all times offering assistance where required.
- Attend to guests in both the relaxation and waiting areas, ensuring that they are comfortable as well as offering refreshments.
- Support reception by guiding guests to changing rooms, as well as pointing out the location of heat experie

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