Retail Assistant Manager

KwaZulu Natal, Estcourt
- (Market related, Negotiable)

**Retail Assistant Manager - FMCG Estcourt - KZN**

The Retail Assistant Manager will work closely with the Retail Manager in the daily execution and operations of the Retail Store. The position will be based in Estcourt Natal.

Job Duties and Responsibilities are listed below:
**1. Stock**
**Management**
- Stock Ordering_
- Place orders with factories and other suppliers
- Follow up on orders
- Manage deliveries, delivery dates and stock upon arrival
- Manage stock order volume
- Stock Receiving_
- Receive ordered stock
- Report delivery shortfalls, and damages
- Follow up on non-received stock
- Capture received stock on Meat Matrix
- Stock controlling_
- Daily stock levels reporting
- Run stock depletion reports
- cashiers
- Balance off with stock receiving
- Manage stock levels threshold.
- Manage stock shrinkage: stock losses/damages/dumpings

**2. Housekeeping**
- Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
- Always maintain high level of HACCP standards throughout the store.
- Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.

**3. Employee Management**
- Employee Recruitment
- Onboarding and Induction of new employees
- Training and Development
- Employee Relations (Discipline in the workplace)
- Performance Management
- Employee Wellness
- Employee Motivation

**4. Store Organisation**
- Display of prodcuts on the the shelf and create attravtive displays at key points in the store ex: check-out ques.
- Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
- Re-arrangement of store shelves and products.
- Managing of non-moving items and display areas

**5. Cash Management**
- Manage and assist with daily cash ups.
- Minimise cash losses
- Manage picking up and dropping off of cash in the store
- Manage cash on ATM
- Manage safety of cash movement within the store.
- Manage and keep the safe secure and locked at all times

**6. Customer Service**
- Deliver excellent service to ensure high levels of customer satisfaction
- Create a store that meets local needs by building an understanding of customer-product preferences.
- Manage and analyse customer complaints to get insights for improvement of customer satisfaction
- Be the custodian of customer experience and lead brand loyalty
- Responding to customer complaints and comments promptly and accurately.
- Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers.

**7. System Administration**
- Manage staff clockings via ERS.
- Maintan and understand the system Meat Matrix.
- Manage and maintain CCTV cameras.
- Ensure availability of physical security guards in store.
- Manage the alarm system internally

For more information please contact:

- Olga Rikhotho