Principle Specialist: Loyalty

2 weeks ago

Midrand, South Africa Vodafone Full time

**Role purpose**:
The purpose of the Principle Specialist: Loyalty & Rewards is to Contribute towards the sustainability of the VodaBucks Rewards Programme through sourcing of new partnerships, managing existing strategic partnerships by optimizing commercial terms and identifying market opportunities. Custodianship of benefits for new strategic initiatives in exploiting business opportunities in order to optimise commercial profitability

**Your responsibilities will include**:
Strategically lead both short and long term commercial opportunities
Strategically contribute to building the vision and developing successful practices, supporting management of partners by providing a factual view of partner management specific challenges and long term sustainable plans
Source new partners in line with VodaBucks Rewards Programme and Vodacom’s strategic focus areas
Negotiate sustainable commercial terms with new partners
Review and re-negotiate optimum commercial terms on existing contracts
Generation of commercially positive ideas that will impact customers and change customer buying behavior, personalized offers per customer segment/cohort to drive engagement & increase revenue, active days
Design, brief, maintain, and report on below the line campaign activities to promote upgrades, up-sell & cross-sell and reduce churn using Vodacom Brand CI & tonality guidelines
Manage the commercial capability roadmap and track delivery of new features and products within the Loyalty team
Monthly product performance and impact measurement of the squads activities
Collaborate with the applied machine learning team to incorporate machine learning into base marketing products and marketing campaigns Working collaboratively with various Business Units within VSA, VB and Group
Proactively develop relationships with key internal & external stakeholder’s to ensure co-operation with regards to financial optimization
Understand and manage risks and risk incidents relevant to the role in collaboration with Risk and Legal

**Relevant tertiary Qualification**:
Minimum 8 year’s relevant experience
Proven track record in negotiation
Experience in dealing with multiple external partners, legal leverage and commercialisation is essential
Entrepreneurial and commercial thinking
Relating and networking
Adapting and responding to change
Understanding of both the current Telecommunications and digital services market and emerging business and technology trends
High level of EQ and mindfulness

**Core competencies, knowledge and experience**:
Market awareness (locally & internationally)
Innovator and disruptor at heart
Relationship building
Excellent Negotiation skills
Persuasiveness and influential
Integrity
Strong financial skills
Adapting and responding to change
Analytical skills
Problem solving skills
Decisiveness and initiating action
Ability to work independently with strong problem solving attributes
Strong communicational skills, written and oral presentations and the ability to communicate
propositions in an efficient manner.
Ability to work in complex environments, with the ability to influence and persuade stakeholders to achieve the desired outcomes.
Ability to communicate effectively, think strategically and implement tactically with proven business skills
Experience in working in agile based organisations

Closing date for Applications**:14 July 2023.**

The base location for this role is, **Midrand, Vodacom Campus.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

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