Cafe Manager

2 weeks ago


Cape Town, South Africa Against the Grain Coffee Co Full time

**Job brief**

We are looking for a Cafe Manager to organize daily operations and motivate our staff to provide excellent customer service.

Cafe Manager responsibilities include scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues and ordering supplies as needed. To be successful in this role you should have 3-5 years’ work experience as a manager in coffee shops and/or restaurants. Also, you should be available to work during opening hours, including weekends, holidays and special events.

Ultimately, you will help increase profitability, boost customer engagement and contribute to turning our café into a favourite local spot.

**Responsibilities**
- Manage day-to-day operations of the cafe
- Hire and onboard new wait staff, baristas, front of house and back of house staff.
- Train employees on café policies and SoPs
- Coordinate with vendors and order supplies, as and when needed
- Order and maintain stock
- Maintain updated records of daily, weekly and monthly revenues and expenses
- Add new menu items based on seasonality and customers’ preferences
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
- Ensure all cafe areas are clean and tidy at all times
- Nurture friendly relationships with customers to increase loyalty and boost our reputation

**Requirements and skills**
- 3-5 years’ Work experience as a Cafe Manager
- Computer literate with intermediate MS Excel skills
- Being a qualified barista is advantageous
- Good math skills
- Availability to work within opening hours (including weekends, holidays and evenings*)
- Excellent communication skills with the ability to manage and motivate a team.
- Good customer service attitude
- Grade 12 certificate
- Additional certification in the hospitality industry advantageous
- Health and safety experience.
- Trained in food safety management.
- Own transport is advantageous

**Salary**: R10,000.00 - R15,000.00 per month

Application Question(s):

- Do you have your own reliable transport?
- How many years experience do you have as a restaurant or cafe manager?

Application Deadline: 2023/06/27


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