Repair Technician

5 days ago

Bellville, South Africa Openpath Security Inc. Full time

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

Our International Repairs team is part of the Motorola Solutions business covering the Europe, Middle East, Africa & Asia region. We are a professional repair services team that delivers Land Mobile Radio repair. We provide world-class service to meet and exceed customer expectations. Restoring customer confidence at the moment that matters

**Job Description**:
Responsible for performing electronic repairs within set targets and quality standards. To gain broader product knowledge and to be cross trained across products families, to ensure turn-around targets are met. Ensure total customer satisfaction by delivering a high level of service and maintaining a high quality standard.

You will be responsible for:

- Performing a variety of tasks to test, diagnose and repair LMR ensuring quality workmanship and customer satisfaction.
- Depot level service for Subscriber radio communications equipment.
- Participating in meetings and interactions with stakeholders and customers if required.

Change Management, including:

- Codeplug management including associated documentation;
- KMF/KVL/Encryption management;
- Process improvements; and End-to-end management of subscriber firmware, codeplug
- Ensuring repair turn-around targets are met
- To carry out new radio programming.
- Actively contributing to improvements in quality procedures.
- Cross trained across products families
- Ensure work ethic meets 5s requirements
- To undergo training as appropriate.
- Provides training and/or supports engineering in the training of employees or contractor on new product and updates.
- Exercise quality procedures and practices at all times.
- Escalating technical issues to Repair Engineering team.
- Maybe required to perform other duties, as required.

Basic Requirements
- Diploma of Engineering / Electronics or equivalent experience
- High level of knowledge of electronic repair, maintenance and alignment techniques and procedures.
- Possess a well-founded understanding of quality assurance processes.
- High level of communication skills and customer focused.
- High level of computer skills (Microsoft Office suite), including asset management systems and specialized Radio Programming software.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

No

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