IT Intern
1 week ago
**Description**:
**The purpose of the job**:
**Hardware***:
- Configure, deploy, maintain, troubleshoot, and support existing computer workstations, laptops, printers, mobile devices, phones and other equipment;
- Install and support user telephones;
- Replace faulty hardware.
**Software***:
- Install Operating systems as per SRK standards;
- Install M365 Software;
- Assist in the Installation of technical software as required by SBUs;
- Configuring, support and updating of installed software;
**Networking***:
- Connecting PCs into AD and onto the network;
- Printer installation on PCs;
- Making up of network cables.
**R&D***:
- Finding appropriate drivers and installation thereof;
- Reading up on latest product and appropriate technical information.
**Telephony Support**:
Assist in resolving and escalating telephony issues to the appropriate support channels.
**General***:
- Accept responsibility for Support tickets and action as per agreed SLA;
- Mobility Be willing to take on a new position at the company or accept additional responsibilities when asked;
- Travel to regional offices to carry out maintenance where required;
- Assist with purchasing and asset management processes.
**Backup & restores***:
Loading of tapes in Illovo backup units when required by the Networks team.
**Qualifications**:
- Completed or studying toward and IT Degree or Diploma
- Modern Desktop Support
- A+
- Beneficial
- N+
- Knowledge of Microsoft products
- Knowledge of M365 administration
**Salary**:
Market related with Company Benefits
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