Telesales Agent

7 months ago


Durban, South Africa Mr Price Group Full time

**Mobile Telesales Agent**

**_ purpose_**

The Telesales Agent is responsible for selling telco products to existing **mrpmoney** customers over the telephone, using campaign scripts.

**_ key responsibilities_**
- **Direct Sales**:

- Contact prospective customers to present information and explain available products.
- Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
- Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).
- **Updating Personal Information**:

- Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.

**_what are the requirements?_**
- **Education**:

- Grade:12.
- **Experience**:

- 1 Year Experience in Mobile Call Centre.
- **Knowledge/ Skills**:

- Knowledge & Understanding in Sales & Telco.

**_ about us_


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