Warranty Clerk

4 months ago

Somerset West, South Africa Rola Recruitment Full time

**Job Advert Summary**:
We are seeking a highly motivated Waranty Clerk to join our team. As one of the faces of our dealership's service department, you will be responsible for providing exceptional customer service.

**Minimum Requirements**:

- High school diploma or equivalent
- Previous experience in the automotive industry preferred
- Strong knowledge of vehicle maintenance and repair procedures
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Detail-oriented with strong organisational skills
- Positive attitude and willingness to learn

**Duties and Responsibilities**:

- Review and process warranty claims, ensuring accuracy and adherence to manufacturer policies.
- Coordinate with service advisors and technicians to gather necessary documentation and information for warranty claims.
- Communicate with manufacturers to resolve claim issues and provide updates on claim status.
- Maintain accurate records of warranty claims, repairs, and parts used.
- Assist in tracking and managing warranty parts inventory.
- Provide excellent customer service by addressing warranty-related inquiries and concerns.
- Stay updated on manufacturer warranty policies and changes.

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