IT Desktop Technician

1 month ago

Woodmead, South Africa CareerfinderZA Full time

Key Performance Area:

- Monitor infrastructure remotely.
- Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.
- Investigate first line support calls assigned and identify the root cause of incidents and problems.
- Ensure the efficient and comprehensive resolution of incidents and requests.
- Report and escalate issues to 3rd party vendors if necessary.
- Provide telephonic support to clients when required and update the relevant systems
- Perform the necessary hand over procedures in cases where shift work is required.
- Produce breach and other reports to identify failures and short-comings.

Minimum Requirements:

- 2 - 4 years’ networking experience
- At least 2 years of ‘hands-on’ IT experience supporting and resolving diverse desktop software and hardware issues
- At least 2 years’ experience supporting end users
- VPN troubleshooting experience
- Good Telephonic user support
- Fast thinker and good communication skills
- Must have excellent written and verbal communication skills and be able to complete any tasks with ease.
- Bachelor’s degree in Computer Science, Information Technology or related field required
- Must have 2 years of experience as a desktop technician with hands-on experience installing and configuring Windows Operating Systems.
- Must have 3 years of recent experience as a Desktop Technician in an office environment, such as a computer store or IT department.
- Tertiary education and relevant technology courses attended CCNA/CCNP/A+/N+; MCSE or relevant qualification preferred.

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