Security Operations Manager

3 weeks ago

Johannesburg South, South Africa BlackMagic Group Full time

An opportunity for an experienced Operations Manager (Security) is available for permanent employment based JHB

Industry: Security / Guarding / Armed Response.

Occupational Level: Professionally Qualified and experienced specialists / mid-management.

Subordinates: Guarding Manager.

**Salary**: Market related available/negotiable (based on exp.)

Start Date: As soon as possible / Negotiable.

Duties and Responsibilities:
Key Performance: Operations
- Accountable to maintain quality, service and outputs related to work in the district (alarm services,

contact centres, armed response, guarding etc.) in compliance with policy and procedures.
- Oversee key projects, processes, and performance reports.
- Identify and solve immediate operational problems within team environment and escalate

unresolved issues for resolution as and when required.
- Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
- Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
- Visit client sites on an ongoing basis.
- Play an active role in escalated customer complaints.
- Develop and maintain client relationships to enhance customer service.
- Resolve and escalate customer complaints within the set time frames.

Key Performance : Forecasting, Budgeting and Financial Management
- Assist with the compilation of the budget aligned to the delivery of plans; monitor variances, report on the achievement of planned objectives, and escalate deviations.
- Assist the business in achieving the budgeted financial targets by continuous service improvement and cost management, included but not limited to;
- Managing fuel consumption.
- Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
- Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
- Monitoring and managing the wage to revenue costs in line with budgeted financial targets.
- Overhead cost control to effectively manage the cost of service delivery.

Key Performance : People Management
- Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
- Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
- Provide clear leadership and promote and foster a team culture consistent with group values.
- Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
- Embrace diversity and drive the Employment Equity strategy within the auditing function
- Engage with various stakeholders across the business to drive communication and collaboration.
- Manage the succession planning process within area of responsibility.

Key Performance : Governance and Reporting
- Implement governance and compliance policies and processes effectively.
- Identify, manage, and provide feedback on any risk exposure within the region.
- Provide inputs for the business area on financial and non-financial reports to devise solutions or improvements.
- Enforce and adhere to legal guidelines, in-house policies, and the business code of ethics.
- Prepare all relevant reports for stakeholders within required timeframes.
- Ensure that all employees are trained in accordance with set standards and regulatory requirements to ensure compliance.
- Adhere to all legislation, standards and policies (Firearms, COIDA, EHS, PSIRA etc.).

**Requirements**:

- Min 3-5 years’ experience in a similar environment
- Min 2-3 years’ management / supervisory experience
- Min 2-3 years’ experience in Operations
- Driver’s license
- Firearm Competency (Handgun / Rifles / Shotgun)
- Psira (Grade A or B) with Matric
- Local residency required

Competencies:

- Providing Leadership
- Communicating Information
- Building Relationships
- Driving Success
- Showing Resilience
- Investigating Issues
- Processing Details
- Structuring Tasks
- Giving Support
- Adjusting to Change
- Creating Innovation
- Evaluating Problems

Skills Required:

- Operational metrics
- Tactical
- Financial Management and Analytics
- Business Systems and processes
- Advanced Excel
- Negotiation skills
- Coaching
- Social Media
- Investigation

**Job Type**: Permanent

Expected Start Date: 2025/02/01

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