Area Manager

7 months ago


Goodwood, South Africa Thintela Group Full time

Key Responsibilities

Manage and maintain services within the operational structures and service methodology

Ensure effective human resource management through proper planning, recruitment and training of both existing and new staff in line with the service requirements of current and new clients.

Manage and execute operational service strategies to deliver on operational and client commitments, while driving improvement and profitability.

Ensure legal compliance of operational execution.

Enforce the Company’s Disciplinary Code of Conduct.
Manage and execute the quality control system in line with Operational Systems, Processes, Policies and Procedures.

Manage and execute effective Management Reporting, Information Flow, and Client Relations.

Resolve escalated customer queries and implement continuous improvement initiatives that drive customer satisfaction and retention.

Coordinate and communicate between support departments, operational teams and clients and ensure effective cooperation.
Ensure that all personnel within assigned portfolio are operating and performing their duties according to company procedures and site job descriptions.
Attend weekly/monthly client meetings and provide solutions that are site specific to the client for consideration, so as to ensure excellent service delivery.
Attend regular operations meetings with management teams.
Implement effective controls and monitoring processes.
Participate in onsite investigations and report on findings.
Perform risk assessments and security service surveys with improvement proposals.

Minimum Requirements 

PSIRA Grade A Registered 

Fluent in Afrikaans and English (speak, read, write) - must be skilled in compiling written reports, proposals and presentations.
Matric Certificate
2-5 years of Management experience in the Security Industry 
2-5 years in the Hospitality Industry 
Drivers License Code 08 and own reliable vehicle 
Risk Assessment and Site Survey experience 
Security Management Qualification will be advantageous 
Computer Proficiency is an inherent requirement for this post

Competencies 

Analytical and critical thinking skills

Structured and Organised managerial approach

Excellent People Management skills
Proven negotiation and influencing skills
Excellent verbal and written communication skills
Demonstrated commitment to high ethical standards within a diverse workplace
Strong commitment to service and quality standards as well as client satisfaction
Demonstrated experience in coaching, motivating, developing and leading a professional team
Demonstrated leadership and vision in managing staff groups and major projects
Flexible and collaborative work style including commitment to get required output and resolving operational problems timeously

Package

R15 000.00 to R25 000.00

**Job Types**: Full-time, Permanent

**Salary**: Up to R28,000.00 per month


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