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Hotel Guest Relations Manager 3223
3 weeks ago
A Large busy hotel in Cape Town is looking for an experienced Guest Relations Manager to join the team.
Description:
The Guest Relations Manager is responsible for the supervision and control of all guest services and administration of all Guest Service Related tasks, including maximising and growing production and utilisation in terms of accommodation revenues, conference revenues and Food and Beverage revenue to achieve forecasts. Since this position forms part of the Rooms Division Department, general Front Office duties is part of the job.
**Requirements**:
Matric
Hospitality Qualification or Similar
3 - 5 Years Guest Relations Management experience in a 5 Star environment
Hands on Problem Solving approach and the ability to remain calm under pressure
Experience with PMS systems (Protel advantageous)
Customer service driven with outstanding communication and active listening skills
Friendly, courteous and service-orientated
Ability to work as part of a team, as well as independently
Effective communication with members of staff as well as Guests of the Hotel
Honest and trustworthy beyond approach
Great attention to detail
Presentable/Professional appearance and well spoken
Team Player who leads by example
Proactive in approach
Interpersonal skills
Leadership skills
Marketing skills, especially Social Media beneficial
Please forward a full up to date CV
**Salary**: R22,500.00 - R25,000.00 per month
Ability to commute/relocate:
- Gardens, Western Cape: Reliably commute or planning to relocate before starting work (required)
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