Dental Administrator
3 months ago
A reputable Medical Aid is seeking a Dental Administrator to join their Hospital Benefit Management team in Pretoria. Please note: This is an office-based role.
**Job Purpose**
To improve overall operational efficiency and ensure an optimal member experience by assisting with dental authorisations, enquiries and feedback.
**Summary of duties**
- Client Relations: Assisting the Client by approving appropriate funding.
- Delivering an effective call Centre service in order to achieve member satisfaction.
- Telephone Etiquette: Answering telephone calls in a way that achieves member satisfaction.
- On-going training and development: Update knowledge and skills in order to deliver a cost-effective and professional service.
- Risk Management: Pended list to be updated within 30 days.
- Pre-authorization should be granted within the option benefits, Scheme and clinical protocols.
- Effective Customer Service Delivery: Delivering an effective Call Centre service in order to achieve member satisfaction.
**Qualifications**
- Grade 12
- Diploma in an accredited Oral Hygienist programme
- Active registration with HPCSA as an Oral Hygienist
**Experience**
- Minimum 2 years’ experience in a Dental Administrative position
**Job Types**: Full-time, Permanent
Pay: R1,00 - R2,00 per month
Application Question(s):
- What is your monthly salary expectation? (Before deductions)
**Education**:
- Bachelors (required)
**Experience**:
- Dental Administration: 1 year (required)
License/Certification:
- HPCSA registration as an Oral Hygienist (required)
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