Technical Acct Mgr

Basic Qualifications
- Technical engineering experience
- Experience in operational parameters and troubleshooting for one (1) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
- Bachelor’s Degree in Computer Science, Math, or related discipline required, or 2 years of equivalent work experience

Technical Account Manager

Do you want to help our customers to adopt cutting edge cloud computing technology, solve the biggest of “big data” problems, work with Internet scale distributed systems, and see the impact of your work with happy and successful customers?

Roles and Responsibilities
- Build a strong foundation of knowledge around AWS cloud services and the cloud ecosystem
- Work with customers of all sizes to execute on the Enterprise Support value proposition of AWS
- Assist with operational support needs for customers already using AWS
- Collaborate with experienced technical account managers to craft and share best-practice knowledge amongst the AWS communities
- Act as a technical liaison between customers, service engineering teams and support
- Effectively represent AWS within a customer’s environment, and drive discussions regarding incidents, trade-offs and risk management

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us

Culture

We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.

Cape Town, ZAF | Waterfall City, ZAF

Preferred Qualifications
- 2+ years of technical engineering experience
- Experience of AWS services, such as Elastic Compute Cloud, Elastic Block Storage, and Simple Storage Service or equivalent experience with infrastructure services
- Oral and written communication skills, including customer-facing interactions
- Ability to adapt to new technologies and learn quickly; ability to think abstractly
- Experience with design/implementation/consulting experience of distributed systems, algorithms, and relational databases
- Experience architecting/operating solutions built on AWS and/or other cloud offerings
- Experience in customer-facing business presentations covering business and technical aspects
- Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP