Head: Change Execution

2 weeks ago


Johannesburg, South Africa Nedbank Full time

**Job Purpose**
- To manage the tasks and teams that will provide internal (staff) and external (client) training and change support to assist in adopting new technologies and processes. Will ensure adequate co-ordination and load balancing of activities, development and skilling of change execution teams, and reporting into an integrated change programme. Will support in developing a broad change strategy and continuously improving.**Responsibilities**:

- Manage operational expenditure against budget
- Ensure alignment of team/departmental targets to cluster targets.
- Enable performance against budgeted targets by evaluating and assessing existing performance against desired outcomes
- Drive process management, service delivery and continuous improvement of service, processes and procedures through compliance and conformance to frameworks, standards and policies.
- Initiate and implement project improvements by enhancing service delivery, reducing costs and creating efficiencies across end-to-end processes.
- Evaluate and analyse performance against Key Performance Indicators and provide insight on performance indicators to relevant stakeholders
- Identify and plan resource requirements to achieve targets
- Align and adapt business processes to deliver best practice customer experiences through consulting and collaboration with business stakeholders.
- Manage relationships with clients, service providers and internal stakeholders
- Collaborate with business partners by sharing expert knowledge and information though participation in relevant internal and external forums.
- Provide strategic direction to relevant teams
- Identify and mitigate risks within business unit
- Implementing and ensuring compliance with business risk management framework.
- Implement internal procedures, processes and standards
- Drive operational excellence across all teams through optimising resource utilisation and continuous improvement in processes and procedures.
- Manage performance of reports and hold them accountable for managing the performance of their reports
- Continuously identify relevant development needs
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
- Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo
- Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
- Essential Qualifications - NQF Level- Professional Qualifications/Honour’s Degree
- Preferred Qualification- Relevant Masters qualifications- Minimum Experience Level- 5 years + relevant experience- 5 years in Banking or Financial Services Industry**Technical / Professional Knowledge**
- Strategic planning
- Business administration and management
- Governance, risk and controls
- Principles of project management
- Talent management
- Management information and reporting principles, tools and mechanisms
- Business writing and presentation skills
- Relevant regulatory knowledge
- Behavioural Competencies- Applied Learning
- Earning Trust
- Communication
- Influencing
- Continuous Improvement
- Technical/Professional Knowledge and Skills
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_


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