Programme Management Head Tts Digital Interactions

6 days ago

Johannesburg, South Africa FirstRand Full time

Job Description

To lead and manage the end to end execution and delivery of strategic initiatives identified by business units which may be made up of multiple projects across multiple disciplines
- Facilitate discussion with relevant business stakeholders to scope the project with its benefits.
- Investigate and explore potential solutions.
- Create business case in collaboration with business stakeholders, including costs and benefits with proposed solution and obtain approval from relevant stakeholders.
- Engage with vendors to obtain input to the plan.
- Facilitate process to allocate and secure resources to projects.
- Formulate target operating models (TOMs) in collaboration with business stakeholders.
- Contribute to the development of the BU business strategy by providing a view on potential improvements for products or services.
- Demonstrate an understanding of the RMB business environment and context within which projects are managed to ensure effective delivery of the project.
- Demonstrate an understanding of the to-be business architecture with a specific focus on the strategic value of the benefits to be delivered by their projects.
- Organize the team into relevant delivery streams.
- Analyse requirements and produce accordingly.
- Develop the proposed solution in collaboration with relevant area stakeholders.
- Facilitate the training of end users on the programme.
- Ensure adequate change management takes place via communication, training etc.
- Facilitate the mapping out of the business processes required.
- Ensure testing of solutions take place.
- Ensure smooth transition through business embedment of the programme to business-as-usual with a focus on continued delivery after closure.
- Ensure that the necessary project information is made available for management information tracking, status reporting and accurate administration.
- Drive the financial business cases to ensure comprehensive cost management, constructed by project custodians, for identified initiatives.
- Identify, manage and respond to risks and issues when necessary.
- Build and maintain effective relationships with all key stakeholders to facilitate organizational effectiveness.
- Identify areas of concern in terms of reporting and use influence to debate and agree the best way forward.
- Act speedily to resolve problems, queries and complaints
- Use influence and negotiation to achieve win-win outcomes.
- Initiate meetings with key stakeholders to track progress, manage expectations and ensure clients’ needs are met.
- Proactively communicate and share information and encourage discussion and debate (share successes, highlight challenges and identify and manage risks).
- Read the cultural environment and adapt communication style to meet the needs of different audiences.
- Anticipate and manage conflict, demonstrating an ability to resolve differences, particularly where these may be stalling the implementation of agreed plans.
- Ensure that the relevant capabilities and capacity are available for projects, in conjunction with the relevant stakeholders, in order to ensure delivery.
- Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:

- Recruitment
- Development
- Performance Management
- Remuneration and Rewards
- Succession and career path planning
- On-the-job training, coaching and mentoring
- Ensure appropriate levels of management and accountability
- Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display appropriate creativity and initiative.
- Demonstrates pride in the organization’s brand, services and products by consistently delivering on the brands promise.
- Drive best-in-class solutions and practices.
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
- Stay relevant and up to date with legislations and new development.
- Maintain positive attitude and respond openly to feedback.
- Handle stress in ways that do not negatively impact others.
- Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards.
- Take ownership of personal career development, leveraging formal and informal opportunities.
- Accurately reads situations and organisational realities.
- Able to set aside personal agenda for the greater good.
- Actin an ethical, transparent and morally defensible manner, including highlighting unethical practices.

Job Details

Application Closing Date

01/05/24

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