Front of House Receptionist-strand

3 weeks ago

Strand, South Africa Edge Fitness Full time

Edge Fitness Club, Strand is looking for an energetic and disciplined individual to join our Strand Team.

**Duties and Responsibilities**:
Your key performance areas will include but not be limited to:
Access
- Control and give Access to members as well as non-members
- Filling in guest register and all other registers
- swimming/no access card/trial vouchers ∙Ensure aerobic timetable available for members and up to date
- Control and Issuing of access cards to members

Members
- Log member queries and complaints in Member Compliments/Complaints book ∙ Maintaining shift handover book with any incidents/information required for the next shift e.g. Member coming to fetch lost keys and where they are etc.
- Fill in and follow up on the compliments/complaints book
- ensure the correct person is informed of the issue

e.g. Maintenance issue referred to Maintenance technician.
- Lost property register
- Member communication - Maintain notice boards and emergency info boards. (Water out today
- due to repairs etc.)
- Cancellation & Freeze, Easy Debt Collecting - arranging payment, keeping notes up to date

Sales
- Complete guest control sheet (all new clients to fill in) and add to Club Manager
- Adding walk-in members on CM as a prospect
- Maintenance of “Up system” for sales consultants on walk-ins and phone INS.
- Selling short terms when no sales consultant Is on duty

Finance
- Receipt of all monies (high penalties if not receipting monies)
- Take stock in begin of the shift and end of the shift
- Cashing up of stock sold and drop monies into drop-safe and co-signing responsibility for money on the drop-safe register.

HR
- Filling in the Staff attendance register for ALL staff in the gym
- All staff need to scan in and out of the gym using their access card or QR code

General
- Keeping reception neat and professional state
- Answering phones and transferring calls
- Any other law full instruction given by management
- Opening & Closing 30 min before shift
- Opening & Closing Inspection

Pay: From R5 000,00 per month

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