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Senior IT Support Technician

5 months ago

Durbanville, South Africa Wenz Recruitment Full time

Senior IT Support Technician

Purpose : Install and maintain company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience

Min Experience

5+ years’ experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role
- Experience working with, configuring, and troubleshooting computer networks (TCP IP configuration, subnets, DNS, etc.)
- Network security administration experience.
- Experience dealing with internal customers and external suppliers.
- Server management experience.
- Network monitoring (e.g. Zabbix)
- Firewall management experience (e.g. Fortigate)
- Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals.
- Experience resolving end-user problems and working with an incident management system (e.g. Spiceworks, Remedy, or similar).

Min Qualification

3-year qualification or certificate in Information Technology or other relevant qualifications from industry recognised institute (A+, N+, MCSA, MCSE or similar highly valued)

Functional Responsibilities
- Contribute to continuous improvement of processes, systems, knowledge base, and third-party relationships.
- Ensure best practices are followed and that all software is safe and appropriately licensed.
- Ensure security and privacy of computers and network systems.
- Monitor networks and hardware for unauthorized use.
- Regular feedback to clients regarding service request status.
- Document common problems on documentation solution.
- Managing Domain Controller (Active Directory, certificate management, DNS, Azure AD Connect).
- Monitoring and securing networks.
- Managing Firewall IPsec tunnel and links.
- Managing IT infrastructure projects.
- Provide technical support across the company, including remotely using Team Viewer, telephone, or Microsoft Teams.
- Manage incidents raised by end users and ensure all requests are logged, monitored, and tracked using the incident management system.
- Resolve hardware, software (including in-house), and network problems by working with end users, other technical personnel, and external service providers.
- Install, maintain, optimise, and configure software, including Windows operating systems and settings.

Leadership Responsibilities

Personal and functional leadership
- Take ownership of own work by delivering high quality work on time.
- Show initiative and be pro-active in finding opportunities to improve business processes.
- Positive engagement in team activities and actively contribute ideas to improve team dynamics and performance.
- Upskill and train business users and colleagues as required to ensure overall stability of the environment.

Technical/Business Competencies
- Strong desktop support skills.
- Strong network support skills.
- Excellent general IT industry knowledge.
- Good problem resolution and creative thinking abilities.
- Monitor established SLA’s and OLA’s are met, with internal clients and third-party providers.
- Liaise with external service providers to resolve incidents and complete service requests.
- Log incidents with external service providers in accordance with

SLA’s.
- Effectively manage relationships with third-party providers.
- Effectively manage and prioritise high severity incidents.
- Active Directory, Azure AD, Server Management, and network security knowledge advantageous.

Behavioural Competencies
- Information gathering and documenting.
- Creating and innovating.
- Stay up to date with new developments in the IT / support space.
- Quality and detail orientated.
- Planning and organising.
- Adapting and responding to change.
- Team collaboration.
- Comfortable working in a small team environment as well as independently.
- Strong interpersonal skills.
- Deadline driven (sense of urgency).
- Resourceful and the ability to take initiative.

SALARY: R35 000 PER MONTH

**Salary**: Up to R35,000.00 per month

Ability to commute/relocate:

- Durbanville, Western Cape: Reliably commute or planning to relocate before starting work (required)