Command Centre Lead

2 weeks ago


Brackenfell, South Africa Shoprite Group Full time

**Purpose of the Job**:
The purpose of the Command Centre Team Lead is to provide support in all Security Command Centre operations, liaising with Command Centre Managers, and Road Seniors as well as coordinating junior operators’ activities. The role works closely with the technical teams and assists with the maintenance of stores and the functioning of the CCTV systems. The Command Centre Team Lead ensures that all requests for assistance are attended to, and operational effectiveness is achieved.

**Job Objectives**:

- Execute administrative processes across relevant Loss Prevention Management functions according to policies and procedures
- Responsible for end-to-end daily reporting, liaising with various stakeholders across the relevant Loss
- Escalate any security risks that pose threat to the command Centre security, and identify any unauthorized person who enters the command centre.
- Assist in monitoring, evaluating, maintaining, and reviewing the CCTV systems to notice ongoing and/or potential security issues and communicate them further according to procedures and instructions.
- Work closely with the Command Centre Manager and all stakeholders assessing all risks (operational and data protection compliance) identified, monitored, mitigating controls are implemented and operational effectiveness is reported.
- Provide assistance in the duty roster compilation and dispatch resources accordingly, guide and coach staff members to understand the shift requirements.
- Communicate with all operational components ie Road seniors via telephone or radio, regularly, providing support in the disaster prevention measures development according to the procedure.
- Ensure that all agreed procedures are duly executed by the Operational Component and report all discrepancies to the management team

**Qualifications**:

- Matric or related (essential)

**Experience**:

- +2 years CCTV /Control Room experience (essential)

**Knowledge and Skills**:

- Fleet & Tracking skills are advantageous.
- Technical know-how is advantageous.
- Solid proficiency in MS Office 365 with well-developed Excel skills - (essential)

**Applicant Feedback Policy**:



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