IT Functional Analyst

3 weeks ago


Cape Town, South Africa Cape Union Mart - Head Office Full time

Our IT team is looking for an innovative, independent thinking functional analyst who exercises good judgement. This person must have a high level of technical expertise, be passionate about IT processes, methodical and be solutions focused.
The primary purpose is to work with the POS software (Cow Hills). You will be expected to analyse POS data to maintain and configure the system to meet business requirements.
Key duties and responsibilities
1. Change request management
Document change requests and configuration settings
Document test packs and get sign-off of changes
Implement changes
Analyse the integrity of the system requirements, perform -an impact assessment on each requirement, document and maintain the set of system requirements together with the associated rationale, effort, decisions, dependencies and assumptions.
2. System integration
Maintain internal integration within the omnichannel space.
Maintaining and creating new endpoints for new vendors
AGILE project methodology consistently to projects
3. Testing
Identify and document system deficiencies and recommend solutions
Testing of new releases within the omnichannel system
4. Support
Second line POS support
Administrative POS support
Knowledge, experience and qualifications required
Grade 12/Matric
Tertiary qualification in information systems or computer programming
2-3 years experience in a technology solution delivery environment
Two years retail experience
Have experience with API design and database design
Strong understanding of SQL
Background in POS software
In depth-understanding of technical design specifications
Strong understanding of retail business process
Systems configurations
Functional testing for enhancements and upgrades
SQL - writing/running queries (added advantage)
Time management skills
Relationship building and business partnering skills
Conflict resolution skills
Verbal and written communication skills
Competencies and traits
Adaptability/decisiveness
Ability and confidence to vary between being flexible and holding firm on a decision, depending on what the situation requires.
Showing leadership by adjusting one's approach to the demands of a particular task by taking and maintaining a position in a self-assured manner.
Initiative/perseverance
Interpersonal skills
Organisational skills
Stress management
Ability to work well under pressure or opposition, while maintaining effectiveness and self-control in the midst of any one or combination of stressors, including emotional strain, ambiguity, risk to self and fatigue.
Valuing service and diversity



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