Night Auditor

The Night Auditor is accountable to the Rooms Division Manager - Bluewater Bay Sunrise Hotel; a division of the Coega Development Corporation (CDC). The Night Auditor is responsible for the overall management of the hotel for the shift 23h00 to 07h00 as well as running of the night audit process.
- MANDATE
- The Night Auditor is mandated by the Board of Directors of Coega Development Corporation to take responsibility for the overall Front Office Duties in the nighttime under the direction of the Rooms Division Manager and ultimately the General Manager of Bluewater Bay Sunrise Hotel.
- DESCRIPTION
- ** RESPONSIBILITIES AND OBLIGATIONS**

Reporting to the Rooms Division Manager, this position's primary responsibility is to ensure the continuation of Guest Services in the nighttime and the overall running of the hotel

In pursuance of this primary objective, the Night Auditor is required to:

- Make sure the Hotel reception is manned;
- Manage any guest and noise complaints;
- Do a property walkabout to ensure all is in order;
- Late check-ins and early check-outs;
- Room Service on the 23h00 shift;
- Answer the phone professionally within 3 rings;
- Do wake-up calls;
- Make bookings correctly on PMS;
- Use your own discretion on rate and taking in late walk-ins;
- Update all guest information as per reg. cards;
- Run night Audit;
- Prepare all departure guests’ folios;
- Review and balance all cash-ups;
- Encourage guests to rate the Hotel on all review platforms;
- Report any faults with the system or machinery to the Rooms Division Manager;
- Record and report any maintenance issues;
- Write comprehensive handover for the next shift;
- Set up early light breakfast station and assist with issuing of lunch packs;
- Keep the Reception area neat and tidy at all times - including the outside/entrance area.

**COMPETENCIES**
- Display a high degree of professionalism and integrity;
- Self-motivated and proactive;
- Enthusiasm and willingness to learn;
- Great attention to detail;
- Able to exercise discretion;
- Good memory;
- Good command of the English language;
- Good communication skills both verbal and written;
- Hospitable and friendly demeanour;
- Punctual.

**REQUIREMENTS**
- Minimum of 3 (three years) in a similar role in a hotel environment;
- Experience with Opera or any other PMS;
- Work night shifts, weekends and public holidays;
- Self-motivated and proactive;
- Enthusiasm, willingness to learn and positive attitude;
- Great attention to detail;
- Ability to work in a high-pressure, fast-paced environment ;
- Good command of the English language and communication skills both verbal and written;
- Willingness and ability to follow instructions;
- Must be able to work independently;
- Fully computer literate;
- Valid Driver’s License;
- Own transport preferred;
Diploma or equivalent in Hospitality, Tourism or Hotel Management;

**PERFORMANCE INDICATORS**
- Performance is monitored regularly by reference to Key Performance Indicators and Balanced Scorecard.

**Closing date: 18 October 2024**

**CDC is an employment equity employer and placement will be in accordance with our Employment Equity Plan.**

LOCATION: Gqeberha

EMPLOYMENT TYPE: 3-years Fixed Term Contract
- GRADE: C1