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Junior Software Support Technician

2 months ago

Alberton, South Africa Kontak Recruitment SA Full time

Alberton, Gauteng - Information Technology

**Junior Software Support Technician (JB2816)**
Area: Alberton

**Salary**: R12 500 - R15 000 a month CTC
Duration: Permanent
Vacancy Close Date: 20 February 2023
As market leaders in the industry since 1945, this well-established company is looking for a dedicated and professional Junior Software Support Technician, they provide employee Time and Attendance management solutions, Access Control, Job Costing and labour tracking that integrates with their own software as well as payroll systems. Its longevity can be attributed to expertise and a commitment to remain at the forefront of cutting-edge technology. Their solutions provide consistent, unbiased workforce management information to increase workforce profitability and by decreasing labour and payroll processing costs. Training on the company’s specific product offering will be provided.

**Minimum Requirements**:
Any IT NQF level 3 course
Call center course
Proficient in Microsoft office with specific experience n Microsoft Excel
SQL background will give you an advantage
Basic understanding of how to calculate time
Basic wage/salary knowledge
Good understanding of IT communication protocols
Professional English communication skills, both written and verbal
Good administration and follow up skills

**Duties and Responsibilities**:
Provide telephonic and remote login support
Assist clients with Software and hardware queries
Provide a professional service to clients to maintain high levels of customer service
Promote new features and modules of company
Advise client on best practice for their organization
New Client Installations
Evaluate client information and scenarios
Establish best practice and advise clients
Conduct software setup
Provide both in person or virtual training

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