Tasting Ambassador

3 weeks ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

Perform hospitality functions, including greeting visitors, providing tastings and wine education, conducting consumer and VIP tours, and supporting staff with customer service.
- Day to day floor operations - delivers extraordinary customer service while executing any/all required operational tasks.
- Assists with opening and closing procedures, point of sales system, safety, housekeeping and customer service procedures.
- Maintains open communication regarding policies, goals, procedures and special event information.
- Shares responsibility for achieving annual tasting room sales and revenue goals
- Assists with Wine and Non-wine Inventory management.
- Works closely with the Tasting Room Manager to create new guest service programs

**Requirements**:

- High School diploma / Grade 12
- 1-2 Years relevant experience
- Passion for the wine industry
- Strong sales background
- Customer service focused
- Team player
- Self-motivated and professional with the ability to multi-task
- Ability to speak effectively before groups of customers or employees of the organization.
- Strong analytical skills and proficiency using technology (Microsoft Office Suite, POS system, additional supporting software as needed)

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