HR Generalist

7 days ago

Cape Town, South Africa CallForce Full time

This is a fantastic opportunity for an experienced HR Generalist to join our TTEC HR team reporting UK&I HRBP delivering a best-in-class HR service.

Your role as an HR Generalist will be far from one-dimensional; you will be switched on, hardworking and ambitious. You will be responsible for ensuring accurate administration, implementing new initiatives around culture and performance and managing the day-to-day operations.

As a person you get enjoyment and satisfaction out of making things run smoothly and ‘making things happen’. This is a hands-on role. You will be involved with many different departments of the business, have conflicting priorities and excellent organisation and diplomacy skills. You must be comfortable working in a constantly moving and changing environment.

The HR Generalist will partner with client groups including the business, recruitment, performance management, compensation & benefits, employee relations and training & development.

Your goal is to ensure the HR operations runs smoothly and effectively to deliver maximum value to the organization as a whole. In return we offer career development, reward and recognition and an ability to grow as we grow over the next 5 years.

**Responsibilities**:

- Advisor to the business on people matters, such as employee disciplinary meetings, terminations, and investigations.
- Support on business re organization, TUPE, restructure, redundancy
- Maintain compliance with local employment and benefits laws and regulations.
- Assist in the development and implementation of people policies.
- Support internal communications regarding status changes, benefits, or company policies.
- Coach and develop Managers on HR Policies and procedures and best practice
- Analyse and report on sickness absence, attrition and exit interview to identify trends, and report back to key stake holders
- Ensure the timely and accurate update of employee data in the Oracle database to guarantee appropriate administration of employee records
- Understand the HR operating model, roles and responsibilities and ensure that the business is clear on where to receive support (HX Connect, TTEC intranet, local HR, regional HRBP)
- HX Connect is our employee portal where employees raise a ticket for support
- Work closely with HRSS (HR Shared Services) and the HX Connect team and ensuring that HX Connect functionality complies within the UK and Ireland people processes.
- Work closely with COE (centre of excellence) partners in the matters of total rewards, performance, talent acquisition and L&D to provide accurate and timely advise to the business.
- Support payroll for its monthly preparation and reporting.
- Develop proficient use of tools available to accomplish the HR Generalist role - Oracle, iAspire, Taleo, Avaya, Teams, Zoom, HX Connect and TTEC intranet platform.

**Approach requirements**:

- Ensures confidentiality in all matters
- Collaborative and represents the HR function professionally at all times
- Approaches matters calmly and objectively
- Is adept at stakeholder management
- Open, honest, and empathetic manner when dealing with people
- Strong attention to detail and desire to follow procedures
- High customer service orientation
- Detailed oriented
- Acts at pace and is direct but respectful in communications

**Education**
- Bachelor degree preferred but not essential

**Previous experience**
- 2-3 years’ experience in Human Resources

**Skills & Competencies**
- Working knowledge HRIS systems such as Oracle, Workday, Cornerstone and MS Office, or ability to learn technology quickly
- Experience in solving complex HR issues
- Strong understanding of South African employee legislation
- Experience in Employment Relations
- Trusted advisor to leaders and employees in challenging situations
- Excellent communication skills

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