Fleet Controller

_**FLEET CONTROLLER**_ (Outbound Call Centre)

**RATE: R44.71 / hour (Average of 160 - 170 hours monthly)**
**REPORTING TO: Senior Operations Manager**
**LOCATION: Woodstock, Western Cape Town**

**PURPOSE**
As a controller, you will be responsible for all day-to-day monitoring and vehicle tracking activities, through a process of shifts across 24 hours, 7 days a week, 365 days per year of our operation. You will be working 8-hour shifts daily as per the operational roster. From time to time, it might also be required to work additional hours.

**AREAS OF RESPONSIBILITIES**
- Analyzing trips historically as the driver has performed them and searching for potential inefficiencies and non-compliances from safety and company policy viewpoints.
- Reporting and actioning any vehicle discrepancies, critical events, and/ or route deviations.
- Managing a set of vehicles currently on the road.
- Performing general administration duties to enable the operation of the centre.
- Following detailed escalation procedures for critical events.
- Completing incident reports.
- Escalating unresolved events to Super Controller and/or shift supervisor.
- Expediting of drivers and vehicles.
- Event handling.
- Reviewing of early warning clips.
- Follow up on calls received from Drivers and Depots.

**SKILLS**
- Critical Thinking
- Must possess a sense of urgency.
- Great Judgment and Decision Making
- Active Learning
- Microsoft Office experience
- Time Management
- Systems Analysis
- A keen sense of urgency that monitoring accuracy and following procedure are critical to the driver’s/ crew’s wellbeing.
- Good verbal and written communication.
- Punctual, Professional, and disciplined.

**REQUIREMENT**
- Minimum level of education: Grade 12 / N4 (Matric)
- Reliable Means of Transport

**EXPERIENCE**
- Previous Call Centre or Controller Experience.
- Computer literacy.
- Previous vehicle tracking experience is advantageous.
- Working Shifts
- Thoroughness, accuracy, and attention to detail.
- Sense of urgency.
- Ability to learn quickly.

**APPLY**

**Job Types**: Full-time, Permanent

**Salary**: R44.71 per hour

Expected hours: No less than 42 per week

Application Question(s):

- Ability to work shifts

06:00 - 14:00
14:00 - 22:00
22:00 - 06:00

**Education**:

- High School (matric) (required)

Ability to Commute:

- Cape Town, Western Cape (required)