L'oreal Sa Regional Make Up Artist

2 weeks ago


Johannesburg, South Africa L'Oreal Full time

KEY JOB ACCOUNTABILITIES
- To maximize sales by providing customers with mastery of makeup skills, service and advice.
- Support new customer acquisition target achievement through offering makeup consultation and services and support animation/promotions.Maximize consultation booking.
- Animate local PR events/promotion on make up
- Support daily operations at point of sales (POS) activities:

- Follow brand CRM procedures to recruit and loyalize customers.
- POS system (MARS) operations
- inventory support
- Maintaining the counter (including makeup stations) quality and merchandising.
- Handling customer complaints.
- Responsible to monitor & upkeep BA on-counter image. Consistently motivate team to upgrade creativity on makeup and image. Participate in mentoring program to support new BA integration.
- Able to provide one-on-one counter coaching and training support on image and makeup skills. Work closely with Counter Managers and Flagship Managers to provide targeted OTJ training. Provide mentoring for makeup experts.
- Support classroom training on makeup techniques and skills demonstrations. Design and develop service ritual and specific techniques.

PROFESSIONAL & TECHNICAL COMPETENCIES

MASTER BRAND & CATEGORY KNOWLEDGE
- Masters Skincare knowledge
- Masters Make Up techniques
- Masters Fragrances universe
- Masters Competition & trends

EXECUTE BUSINESS & OPERATIONS
- Executes Merchandising
- Ensures Stock & Inventory
- Masters POS System
- Grows main Sales indicators
- Ensures Compliance/ cash system

DRIVE SELLING PROCESS /TECHNIQUES
- Gets the right Mindset and masters Greetings
- Finds needs/Personalizes consultation
- Recommends product and demonstrate
- Links sells & confirm And Cross sells beyond category
- Closes sales and Celebrate
- Creates Loyalty

FOSTER SERVICE ATTITUDE
- Fosters Customer care (After sales, clienteling)
- Is a Brand Ambassador (Grooming, attitude, event)
- Masters Customer profiling
- Connects with clients and cares (empathy & communication skills)
- Conveys passion and masters story telling

L'ORÉAL COMPETENCIES
- Innovator
- Strategist
- People Developer
- Integrator
- Entrepreneur

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability. We adhere to all local Labour Relations legislation.

Closing Date: 11 March 2024
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